14 Call Center Interview Questions & Answers

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The call center industry is one of the fastest growing in the country these days. As recently as ten years ago, there were only a few call center agents and the word call center was hardly ever used in the country. Today, almost every family has at least one member working in the call center industry. The reason for this boom is partly economics. In the Philippines, low paying jobs are very notorious and while call centers set up shop here because of the low labor costs, Filipinos decide to work for the call center industry because it pays higher than average wages. Consider this: if you are an average worker with an entry level position, you probably are getting paid seven to ten thousand a month; meanwhile, an average employee in the call center industry with an entry level position will get around fifteen thousand pesos a month, plus free dental and health benefits (HMO). Call centers also will pay your SSS (Social Security), PAGIBIG (home building fund), and PhilHealth (health ins
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Zillr

Just a couple of hours ago, I saw a Google AdSense Ad about Zillr. It read: Zillr - now in the Philippines!

Zillr is a social networking website which is not yet very established. It is more famous in other countries.

Recently, Zillr has been controversial due to the United Arab Emirates' (UAE) ban to its website. Several people petitioned that the UAE government unban Zillr. Zillr is also popular in India primarily due to its affiliate program.

According to this post, you earn 10 USD (?) per referral.

Today, Zillr is expanding its operations. It seeks to copy the success of Friendster in the Philippines and nearby east Asian countries such as Singapore, Indonesia, and Malaysia.

I however doubt that this could happen. Friendster is already a household name in the Philippines. Also, I don't think Zillr offers anything that Friendster does not already offer.

But we'll see.

Zillr URL: http://www.zillr.com

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The call center industry is one of the fastest growing in the country these days. As recently as ten years ago, there were only a few call center agents and the word call center was hardly ever used in the country. Today, almost every family has at least one member working in the call center industry. The reason for this boom is partly economics. In the Philippines, low paying jobs are very notorious and while call centers set up shop here because of the low labor costs, Filipinos decide to work for the call center industry because it pays higher than average wages. Consider this: if you are an average worker with an entry level position, you probably are getting paid seven to ten thousand a month; meanwhile, an average employee in the call center industry with an entry level position will get around fifteen thousand pesos a month, plus free dental and health benefits (HMO). Call centers also will pay your SSS (Social Security), PAGIBIG (home building fund), and PhilHealth (health ins
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