14 Call Center Interview Questions & Answers

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The call center industry is one of the fastest growing in the country these days. As recently as ten years ago, there were only a few call center agents and the word call center was hardly ever used in the country. Today, almost every family has at least one member working in the call center industry. The reason for this boom is partly economics. In the Philippines, low paying jobs are very notorious and while call centers set up shop here because of the low labor costs, Filipinos decide to work for the call center industry because it pays higher than average wages. Consider this: if you are an average worker with an entry level position, you probably are getting paid seven to ten thousand a month; meanwhile, an average employee in the call center industry with an entry level position will get around fifteen thousand pesos a month, plus free dental and health benefits (HMO). Call centers also will pay your SSS (Social Security), PAGIBIG (home building fund), and PhilHealth (health ins...
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Week 2 in Manila: Water, Food, and Entertainment

I remember a Muslim friend of mine who told me that food seemed to be much more delicious whenever he is fasting. During the month of Ramadan, Muslims rend to go on fasting and eat only after sunset and before sunrise. I now know what he felt. Understand that in my life back in Zamboanga city, I took food for granted. Food for me was something really accessible that I tend to forget its importance. I don't even get to eat vegetables often. My meals were mostly of meat. In a year, I would eat vegetables only occasionally. My parents seldom cooked veggies. In Manila, I have only bought meat from the carinderia only once or twice in two weeks. Vegetables here are relatively cheap compared to meat. And whenever, I don't have anywhere to go or do, I would eat only once a day since I wake up late already. Now, whenever I eat, I do ravenously but patiently. I savor every bit of food. Water is to be appreciated as well since a gallon of drinkable water costs 30 PHP here.

It is surprising but true that whenever I hear music, I feel as if my soul is being enriched. Loneliness is also one of the things I am battling every day here. Whenever I am lonely, I find myself leaning to books, conversations, and writing.

I have experienced a great deal during my two weeks stay here. It has opened my eyes to a part of this world previously hidden to me.

Blessed are those who lead simple but rewarding lives.

On Monday, I will be beginning my training with Sykes.

Wish me luck!

Comments

  1. Chelle BatanesSaturday, November 24, 2007 12:43:00 PM

    jerome


    hmmm... kaya mo yan... but anyway... i would suggest na wag mo masyado i romanticie ang mga bagay... kasi mas magiging mahirap if you do... another thing... lagi kang may choice dear... pwede ka naman uminom ng tap water if you want... ako naman bihira ako umiinom ng mineral but i do survive... as for food... well, ganon talaga... at least di ka magkakahighblood...

    im wishing you luck sa work mo... just loose the ego and you'll get by... kumain ka nga pala ng tama wag 1 beses lang mas mahal magpaospital

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