14 Call Center Interview Questions & Answers

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The call center industry is one of the fastest growing in the country these days. As recently as ten years ago, there were only a few call center agents and the word call center was hardly ever used in the country. Today, almost every family has at least one member working in the call center industry. The reason for this boom is partly economics. In the Philippines, low paying jobs are very notorious and while call centers set up shop here because of the low labor costs, Filipinos decide to work for the call center industry because it pays higher than average wages. Consider this: if you are an average worker with an entry level position, you probably are getting paid seven to ten thousand a month; meanwhile, an average employee in the call center industry with an entry level position will get around fifteen thousand pesos a month, plus free dental and health benefits (HMO). Call centers also will pay your SSS (Social Security), PAGIBIG (home building fund), and PhilHealth (health ins
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Things to Remember when Writing your Resume

In pursuing your career, a good resume is always a must. Here are some important things you should remember about writing your resume.

Educational Background

Your employer needs to know which college you attended. In fact, some employers would altogether overlook the rest of your resume and hire you based only on the college that you attended. But don't over do it! Employers don't need to know where you went for your primary and high school education.

If you are fresh out of college, you wouldn't have any work experience to back you up. Here is where you awards will come in handy. If you graduated summa cum laude then your employer will definitely be more tempted to hire you! Remember that any achievement in college which you have a certificate to back up is worth putting on your resume.

You could also mention the fact that you are a scholar. Be it academic or service. Being an academic scholar gives your employer an impression that you are very intelligent or at least worthy enough to be given a job. A service scholar meanwhile would make you look responsible and mature.

Objectives

Do not be mechanical when stating your objective. Be direct and relevant. Say whatever it is you want to do in the company in one sentence. For example: I want to be in the sales department.

Work Experience

Work experiences are one of the key things that will make your your employer say, "you are hired". In writing down your work experiences remember these things:
  • Start with the most recent
  • Include your job description (i.e. What you did in that company)
  • State the time period (date) you have worked with these companies
What if you got fired or resigned? Experts say that you still have to write that down on your resume. Otherwise employers might wonder what you did over a certain time period.

Extracurricular Activities and Interests/Hobbies

What you can include in your extra curricular activities are positions you have held in certain organizations. Be sure to include only extra curricular activities that are relevant to the job you are after.

The same goes for your interests. Only include those that are relevant to the job you are after. For example, if you want a job in sales then citing that you like to do public speaking is a plus point.

However don't include information such as 'watching movies and reading' anymore. These are useless to your employer.

References

Remember to ask permission before placing a person in your 'references'. Remember as well that your references have to be people who can attest to your brilliance and diligence. Examples would be former bosses, and former professors.

The contact number of these people is the most important. Don't expect your employer to look for it.

Always be however no matter what! If you put lies in your resume, it would eventually come out in the interview. Imagine how embarrassing it would be for you if your employer finds out that you have been lying on your resume!

Keep your resumes under two pages. Unless you have an extensive work experience, it is ideal to only have a one page resume.

I hope these tips will help you in coming up with that great resume. Good luck and happy job hunting!

Read: 14 Most Common Call Center Interview Questions and Answers

Source : Shop Talk (ANC)

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