14 Call Center Interview Questions & Answers

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The call center industry is one of the fastest growing in the country these days. As recently as ten years ago, there were only a few call center agents and the word call center was hardly ever used in the country. Today, almost every family has at least one member working in the call center industry. The reason for this boom is partly economics. In the Philippines, low paying jobs are very notorious and while call centers set up shop here because of the low labor costs, Filipinos decide to work for the call center industry because it pays higher than average wages. Consider this: if you are an average worker with an entry level position, you probably are getting paid seven to ten thousand a month; meanwhile, an average employee in the call center industry with an entry level position will get around fifteen thousand pesos a month, plus free dental and health benefits (HMO). Call centers also will pay your SSS (Social Security), PAGIBIG (home building fund), and PhilHealth (health ins
149 comments

It's not easy...

The past few weeks I have been spamming forums and contacting blog/website owners for a link exchange. Slowly my number of visitors began to climb. From an average of around 70 per day, it reached 130 per day. My page views also increased dramatically. So after this aggressive marketing campaign of mine, I had more or less twenty very active members. This is good because finally my forum was getting posts everyday. People are commenting on works regularly.

The past few days though have been difficult. I finally felt the burden of having many visitors. Along it comes deleting spam, moderating the forum, and deleting double posts.

Due to the advice of an online friend of mine, I decided to change the theme of the site. The new theme was great looking. Some complained that it loaded very slowly. I agree to that as well but I couldn't do anything as the loading time was a result of the theme's feature of showing up only when the page is done loading. And then there is the issue about the font color. The original font color was green with blue. Some were saying it goes nicely. Some said it doesn't go well. In the end decided to just make the font color blue and dark.

Just this morning I received this email. It was from a member and he presented his case about plagiarism. I have to admit, plagiarism is so difficult to deal with especially because of the fact that we are in cyberspace. I wish there was a way that the text in my website (now defunct) would never be copied. But who am I kidding? People would still be able to hack their way into copying works. Like one blog said, if a person really wants to copy a text, he can do it no matter what pathetic security measures you put in place. And I being a person who knows my way around the Internet can attest to this fact. Even with websites disabling the right click function, highlight function, copy paste function, etc., there is still a way. There will always be a way.

And so I'm going to see how the members would react. The no highlight feature (which i decided to put in place to battle plagiarism) is very irritating especially if you are trying to compose a forum post/comment.

It is hard to maintain a website, especially a community. However I take great pleasure in the fact that I am helping people in my own way.

Comments

  1. Pinoy WitMonday, August 25, 2008 3:28:00 PM

    i'm really learning a lot of you. i have been thinking of working full time on the internet because i am stuck in a place where i can't get a good job that i want. but as you said, it's not easy. right now i wanna weep. baka di ko to kaya. sigh

    ReplyDelete
  2. Jerome HerreraTuesday, August 26, 2008 9:11:00 AM

    Mas maganda kung kaya mong magnegosyo offline...the advantage sa online is maliit lang capital, kaya lang maliit din market...and wag kang masyadong maniniwala sa mga nakikita mo online...marami kasi scam lang...

    ReplyDelete

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