14 Call Center Interview Questions & Answers

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The call center industry is one of the fastest growing in the country these days. As recently as ten years ago, there were only a few call center agents and the word call center was hardly ever used in the country. Today, almost every family has at least one member working in the call center industry. The reason for this boom is partly economics. In the Philippines, low paying jobs are very notorious and while call centers set up shop here because of the low labor costs, Filipinos decide to work for the call center industry because it pays higher than average wages. Consider this: if you are an average worker with an entry level position, you probably are getting paid seven to ten thousand a month; meanwhile, an average employee in the call center industry with an entry level position will get around fifteen thousand pesos a month, plus free dental and health benefits (HMO). Call centers also will pay your SSS (Social Security), PAGIBIG (home building fund), and PhilHealth (health ins...
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Lesson 1

Last night I was able to learn a very valuable lesson from the Apprentice.

Keep the main objective in mind. Do not be distracted by less important tasks. When you are asked to handle a birthday party, concentrate on coming up with the food and the place first. Do not get side tracked by less important tasks such as the balloons, the clown, and the party bags. Tasks of lesser importance can be done but only if you have the luxury of time.

Whenever you encounter an enormous task, ask yourself: what am I being asked to do? Most tasks are simple. The problem with most people is that they fail to see the bigger picture. In life, you have always got to remember your main objective. Keep your focus straight. That is what will catapult you to success.

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