14 Call Center Interview Questions & Answers

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The call center industry is one of the fastest growing in the country these days. As recently as ten years ago, there were only a few call center agents and the word call center was hardly ever used in the country. Today, almost every family has at least one member working in the call center industry. The reason for this boom is partly economics. In the Philippines, low paying jobs are very notorious and while call centers set up shop here because of the low labor costs, Filipinos decide to work for the call center industry because it pays higher than average wages. Consider this: if you are an average worker with an entry level position, you probably are getting paid seven to ten thousand a month; meanwhile, an average employee in the call center industry with an entry level position will get around fifteen thousand pesos a month, plus free dental and health benefits (HMO). Call centers also will pay your SSS (Social Security), PAGIBIG (home building fund), and PhilHealth (health ins
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An Interview with a Former Idol Hopeful

Today I got to chance to talk with Idol Wannabe Apple Chiu from Philippine Idol Season 1. Through instant messaging, Apple detailed her co idol hopefuls whereabouts. Gian (as everybody knows is in SOP), Mau, Jan, and Pow are gracing corporate events and doing gigs, Drae is under bellhouse (don't know what that is), Reymond is of course with stages, Jelli apparently is a host of a show in Channel 4. She further explains that she (Apple), Arms, and Ken perform at Shangri-La EDSA every Tuesday.

In our short chat, Apple confirms that the rumours about PI 2 not happening this year is true.

On American Idol, she says that she is happy to see her bet (Blake Lewis) make it to the Final 2.

When asked about whether the PI contestants were still in touch with ABC 5, she says that they are still in communication with ABC 5 indirectly.

Apple says that their performances (in Shangri La EDSA) are uploaded to YouTube. I found these:

Apple Chiu and Ken Dingle sing Umagang Kay Ganda during their first gig at Edsa Shangrila (May 1)

Apple Chiu sings Desire by Mr. Ryan Cayabyab at Edsa Shangrila

Apple Chiu and Ken Dingle sing Guilty at Edsa Shangrila (May 1)

Apple Chiu and Ken Dingle sing It's You during their first gig at Edsa Shangrila (May 1)

Apple, Ken, and Arms aka AKA sing Araw Gabi at Edsa Shangrila (May 1)

Here's Apple Chiu singing All I Ask of You as requested by someone during the group's second week at Edsa Shangrila

Apple, Ken and Arms singing I Say A Little Prayer during their second week at Edsa Shangrila.

Apple, Ken, and Arms aka AKA sing Oh Lori at Edsa Shangrila (May 1)

Apple, Ken, and Arms, aka AKA sing So Much in Love during their first gig at Edsa Shangrila (May 1)

Apple, Ken, and Arms aka AKA sing More Today than Yesterday during their first gig at Edsa Shangrila (May 1)

Apple Chiu and Arms Cruz sing Put A Little Love Away during their first gig at Edsa Shangrila (May 1)

Apple, Ken and Arms sing Limang Dipang Tao during their first gig at Edsa Shangrila (May 1)

Apple, Ken, and Arms aka AKA sing The World Will Sing Our Song during their first gig at Edsa Shangrila (May 1)

Apple, Ken, and Arms aka AKA sing Stop Look Listen during their first gig at Edsa Shangrila (May 1)

Apple Chiu sings You Make Me Feel Like a Natural Woman at Edsa Shangrila (May 1)

Apple, Ken, and Arms sing Do You Want to Dance during their first gig at Edsa Shangrila (May 1)

Here is an edited transcript of my chat with Apple:

[23:10] Jerome Herrera: hello apple!
[23:11] Apple Chiu: hi
[23:10] Jerome Herrera: musta na po kau?
[23:11] Apple Chiu: i'm ok
[23:11] Apple Chiu: kaw?
[23:11] Jerome Herrera: ok lng dn po
[23:11] Jerome Herrera: ano po bago sa career nyo?
[23:12] Apple Chiu: nagpeperform ako sa edsa shang every tuesday, kasama ko si arms and ken
[23:12] Apple Chiu: nasa youtube nga pla ung ibang performances namin, you could check it out if you want.
[23:12] Apple Chiu: sana makawatch ka rin live
[23:13] Jerome Herrera: hehe musta na po ung ibang idols?
[23:14] Apple Chiu: ok naman sila, si jeli may show sa channel 4
[23:14] Apple Chiu: si gian sa sop
[23:14] Apple Chiu: si mau, jan, pow naggigig at corporate events
[23:14] Apple Chiu: si drae under na ng bellhouse
[23:14] Apple Chiu: si reymond stages pa rin
[23:14] Apple Chiu: :D
[23:14] Jerome Herrera: that's great!
[23:14] Jerome Herrera: si jelli ba regular na doon sa cahnnel 4
[23:15] Apple Chiu: yup
[23:15] Apple Chiu: host sha ng isang show
[23:15] Apple Chiu: sa government yun
[23:16] Jerome Herrera: yeah i heard :)
[23:16] Jerome Herrera: ano po masasabi nyo sa rumors na wlang PI 2? :)
[23:16] Apple Chiu: wala talaga this year
[23:16] Apple Chiu: next year daw
---------------------------------------
[23:18] Apple Chiu: blake kasi ako eh
[23:18] Jerome Herrera: hahaha sya ba bet mo
[23:18] Jerome Herrera: ahh makablake ka pla
[23:19] Apple Chiu: ever since talaga makablake nako
[23:19] Apple Chiu: ung interview nga samin sa idol blake na sinabi ko
[23:19] Apple Chiu: start pa lang ng season
[23:19] Apple Chiu: at least nagtop 2
[23:19] Jerome Herrera: lol
[23:19] Apple Chiu: :D
[23:19] Jerome Herrera: oo nga
[23:20] Jerome Herrera: so meron pa rin po ang mga idols communication sa abc 5?
[23:22] Apple Chiu: through other people
[23:23] Apple Chiu: pero di kami direct na kinocontact
[23:23] Apple Chiu: anyway, gotta go na
[23:23] Apple Chiu: alis na kami

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