14 Call Center Interview Questions & Answers

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The call center industry is one of the fastest growing in the country these days. As recently as ten years ago, there were only a few call center agents and the word call center was hardly ever used in the country. Today, almost every family has at least one member working in the call center industry. The reason for this boom is partly economics. In the Philippines, low paying jobs are very notorious and while call centers set up shop here because of the low labor costs, Filipinos decide to work for the call center industry because it pays higher than average wages. Consider this: if you are an average worker with an entry level position, you probably are getting paid seven to ten thousand a month; meanwhile, an average employee in the call center industry with an entry level position will get around fifteen thousand pesos a month, plus free dental and health benefits (HMO). Call centers also will pay your SSS (Social Security), PAGIBIG (home building fund), and PhilHealth (health ins
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6 Ways to Write a Bad Resume

Below is a list of ways to write a bad resume.
1. Include pre school in your educational background

This is one of the most common mistakes people write in their resumes. Employers do not need to know where you went for your formative years. They just need to know where you went for college.

2. Lie about your "Awards" in college

There are some people who would do anything to get to get their dream job. Some would even go as far as lying about their 'awards' in college. But be warned! Lying can only get you in trouble. All lies that you included in your resume would surely come out during your interview. What if you said that you got awarded the best in debate award? Surely the interviewer would notice that you are not in fact a debater! And what about the inconsistencies you are bound to make?

3. Do not include the jobs that you resigned from and were fired from

While you might think this is a good idea, it is NOT. If you will exclude these data, your potential employer might ask you what you did from this time to that time or in this this period of your life. Besides, it would be better than saying that you did nothing in that entire period.

4. Include your hobbies in your resume

Including your interests in your resume is not such a bad idea. In fact it can help you get that job. For example if you have interests such as public speaking and you are trying to get a job in sales, then including that bit of information would help you out greatly. However some people would include hobbies such as WATCHING MOVIES in their resumes. This kind of information which is not helping out your case can be and should be left out.

Read: 14 Most Common Call Center Interview Questions and Answers

5. Do not include your reference's contact number

Without your reference's contact number, this information would be useless. Your employer would need to verify with these authorities regarding your strengths, achievements, reliability, et cetera.

6. Fatten up your resume

The single most important thing everyone has to remember is this: be relevant and direct. Remember that your resume is just one among hundreds of other resumes. You have to stand out! Fattening up your resume with useless information can just be detrimental to your case.

Source : Shop Talk (ANC)

Comments

  1. AnonymousWednesday, February 18, 2015 10:32:00 AM

    hi jerome, thanks for the tips. anyway, i have a question. is it okey not to include references in the resume? since the company i'm applying for doesn't require for it, is it safe not to include it?

    ReplyDelete
  2. Jerome HerreraSaturday, February 21, 2015 5:49:00 AM

    Hi Anonymous. Some companies don't require that you include references in your resume I suggest that you ask the company.

    ReplyDelete
  3. UnknownSunday, March 22, 2015 10:49:00 PM

    Hi, Mr. Jerome C Herrera. I'm so impress with your blog it's so nice every single detail is so useful I wanna do same thing like what you did. I really trying hard to right those English I hope you appreciate it. I wanna make some favor to you as you inspired as much.

    ReplyDelete
  4. UnknownSunday, March 22, 2015 10:54:00 PM

    Hi, Mr.Jerome C. Herrera, you inspired me a lot with your blog. I hope you add some more. I see to it that I'll visit your blog every time I,m online.

    ReplyDelete
  5. Jerome HerreraMonday, March 23, 2015 11:59:00 PM

    Thanks for the kind words. :)

    ReplyDelete
  6. AnonymousThursday, May 21, 2015 11:38:00 AM

    Hi Jerome, should I include the company that I worked with before, even though I left the company without clearance and without rendering 30 days? I had 1 year experience with this said company. Or should I just not mention it.

    ReplyDelete

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