14 Call Center Interview Questions & Answers

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The call center industry is one of the fastest growing in the country these days. As recently as ten years ago, there were only a few call center agents and the word call center was hardly ever used in the country. Today, almost every family has at least one member working in the call center industry. The reason for this boom is partly economics. In the Philippines, low paying jobs are very notorious and while call centers set up shop here because of the low labor costs, Filipinos decide to work for the call center industry because it pays higher than average wages. Consider this: if you are an average worker with an entry level position, you probably are getting paid seven to ten thousand a month; meanwhile, an average employee in the call center industry with an entry level position will get around fifteen thousand pesos a month, plus free dental and health benefits (HMO). Call centers also will pay your SSS (Social Security), PAGIBIG (home building fund), and PhilHealth (health ins
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Phishers Hit Auction.ph

Recently, members have emailed Auction.ph reporting an email which is said to have come from the Safeharbor department of Auction.ph.

 The email tries to get Western Union Money Transfer forms information from Auction.ph members.

 Auction.ph explains that they offer safe transactions through their escrow system. Transactions outside Auction.ph's escrow system are unprotected.

 From Auction.ph:

Here's how the Escrow system protects you:
How buyers are protected:
  • The payment you made for the item will only be remitted to the seller once you confirm that you received your item in good condition.
  • You may request for a refund or an exchange if you are unsatisfied with the item you received. If the seller fails to send the proper item, your money will be refunded.
How sellers are protected:
  • You can ship items with confidence knowing the buyer has already sent payment to Auction.ph.
  • If your buyer requests for a refund or exchange but fails to ship an item back, Auction.ph can remit the payment to you (seller).
The Escrow System reduces the risk of fraud by acting as a trusted third party that collects, holds and disburses payment according to Buyer and Seller actions. If transactions are completed outside of the Escrow System, there is a high risk that the buyer or seller may fall prey to fraud.

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