14 Call Center Interview Questions & Answers

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The call center industry is one of the fastest growing in the country these days. As recently as ten years ago, there were only a few call center agents and the word call center was hardly ever used in the country. Today, almost every family has at least one member working in the call center industry. The reason for this boom is partly economics. In the Philippines, low paying jobs are very notorious and while call centers set up shop here because of the low labor costs, Filipinos decide to work for the call center industry because it pays higher than average wages. Consider this: if you are an average worker with an entry level position, you probably are getting paid seven to ten thousand a month; meanwhile, an average employee in the call center industry with an entry level position will get around fifteen thousand pesos a month, plus free dental and health benefits (HMO). Call centers also will pay your SSS (Social Security), PAGIBIG (home building fund), and PhilHealth (health ins
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How to Apply at HTMT

When I asked for directions on how to get to the office of Nucomm International, my friend instead encouraged me to apply at HTMT. HTMT is conveniently located at the old building of ABS CBN. From the Cubao MRT stop, all you have to do is walk towards Pure Gold near a Tropical hut and ride a jeepney there going to Pasig. Forgive me if the directions towards the HTMT office is unclear, I only went there once and I can't seem to recall the exact directions given to me by my friend.

Anyway, the HTMT application process takes a day and is quite simple. Here is a step by step guide on how the HTMT application:

1. You will be asked to take the HTMT phone interview. The phone interview lasts around 2 minutes and is usually more about yourself.

2. You would then be asked to take the HTMT Online Exam which covers the following areas: listening, and data entry.

3. The next part of the HTMT application process is the Written exam which covers abstract reasoning and grammar.

4. if you passed all those exams, you will now be up for the HTMT call simulation exam.

That's it! If you passed all those, you are hired! Take note however that the HTMT application process might differ depending on the account.

Anyway, that's the general HTMT application process. Good luck!

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