14 Call Center Interview Questions & Answers

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The call center industry is one of the fastest growing in the country these days. As recently as ten years ago, there were only a few call center agents and the word call center was hardly ever used in the country. Today, almost every family has at least one member working in the call center industry. The reason for this boom is partly economics. In the Philippines, low paying jobs are very notorious and while call centers set up shop here because of the low labor costs, Filipinos decide to work for the call center industry because it pays higher than average wages. Consider this: if you are an average worker with an entry level position, you probably are getting paid seven to ten thousand a month; meanwhile, an average employee in the call center industry with an entry level position will get around fifteen thousand pesos a month, plus free dental and health benefits (HMO). Call centers also will pay your SSS (Social Security), PAGIBIG (home building fund), and PhilHealth (health ins...
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Week 4 in Manila

Monday- I went to ortigas to meet with a guy named Jasper. Apparently he owns an ad agency located in that area. This person contacted me in the weekend because he wanted to put up a wanted ad in my website since he is looking for copy writers. My biggest mistake was pricing ad space on my website too low. I ended up getting just 750 pesos for 3 weeks of ad space in my website. Anyway, I'll just charge it to experience.

Tuesday, Wednesday- I attended training at Sykes.

Friday- We had our mock call and written assessment at Sykes. Thank God I passed.

Saturday- I moved to a new place just besides the Munoz market and in front of SM North EDSA. My new place is smaller compared to the one in Balintawak. Food is also a bit more expensive. I have a hard time doing laundry because I am in the 4th floor and I do laundry at the third floor. My brother, his girlfriend and I went to SM city and ate. We also watched a fireworks show there.

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