14 Call Center Interview Questions & Answers

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The call center industry is one of the fastest growing in the country these days. As recently as ten years ago, there were only a few call center agents and the word call center was hardly ever used in the country. Today, almost every family has at least one member working in the call center industry. The reason for this boom is partly economics. In the Philippines, low paying jobs are very notorious and while call centers set up shop here because of the low labor costs, Filipinos decide to work for the call center industry because it pays higher than average wages. Consider this: if you are an average worker with an entry level position, you probably are getting paid seven to ten thousand a month; meanwhile, an average employee in the call center industry with an entry level position will get around fifteen thousand pesos a month, plus free dental and health benefits (HMO). Call centers also will pay your SSS (Social Security), PAGIBIG (home building fund), and PhilHealth (health ins
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How to Apply at Sutherland

Sutherland is a new call center located at the Export Bank Plaza in Makati. It is a fast growing call center as it has now many sites around the Philippines. Sutherland is sometimes referred to as the hidden goldmine in call centers.

The application process of Sutherland is a bit complicated but very much standardized. Here now is a step by step guide on how to apply at Sutherland:

1. The first thing to do is to take the Sutherland written exam. The written exam is analytical (like a math and IQ test) and grammar.

2. Now you will be asked to undergo three different interviews. The interviews in Sutherland is mostly about yourself and what you have written in your resume.

3. After the interviews in Sutherland, you will undergo the Sutherland typing test.

If in any case you don't pass any of the exams and interviews, you will be given the thank you note of death.

Anyway, good luck!

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