14 Call Center Interview Questions & Answers

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The call center industry is one of the fastest growing in the country these days. As recently as ten years ago, there were only a few call center agents and the word call center was hardly ever used in the country. Today, almost every family has at least one member working in the call center industry. The reason for this boom is partly economics. In the Philippines, low paying jobs are very notorious and while call centers set up shop here because of the low labor costs, Filipinos decide to work for the call center industry because it pays higher than average wages. Consider this: if you are an average worker with an entry level position, you probably are getting paid seven to ten thousand a month; meanwhile, an average employee in the call center industry with an entry level position will get around fifteen thousand pesos a month, plus free dental and health benefits (HMO). Call centers also will pay your SSS (Social Security), PAGIBIG (home building fund), and PhilHealth (health ins...
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Week 3 in Manila

Monday - I went to the Burgandy Corporate tower in Makati for the New Employee Orientation in Sykes. I met a nice person who was really bubbly and funny. I found out that the training was going to be from 8 PM to 5 Am.

Tuesday - I again went to the Burgandy tower in Makati, this time the training started. I will be undergoing the communication skills training for 4 days. I was able to meet a really smart person who seemed to say things the way she sees them.

Wednesday- nothing much happened. I am having a hard time adjusting to the shift.

Thursday- The event in Makati lengthened my travel time but thankfully I was able to get to Sykes on time. This was the last day for our training.

Friday - We were made to watch a slide show about American culture and geography. The show ended with the American national anthem. Imagine that.

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