14 Call Center Interview Questions & Answers

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The call center industry is one of the fastest growing in the country these days. As recently as ten years ago, there were only a few call center agents and the word call center was hardly ever used in the country. Today, almost every family has at least one member working in the call center industry. The reason for this boom is partly economics. In the Philippines, low paying jobs are very notorious and while call centers set up shop here because of the low labor costs, Filipinos decide to work for the call center industry because it pays higher than average wages. Consider this: if you are an average worker with an entry level position, you probably are getting paid seven to ten thousand a month; meanwhile, an average employee in the call center industry with an entry level position will get around fifteen thousand pesos a month, plus free dental and health benefits (HMO). Call centers also will pay your SSS (Social Security), PAGIBIG (home building fund), and PhilHealth (health ins...
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Do you need an accent when working in a call center?

When I first applied in a call center, I did not try to sport an accent. However, my interviewer had a very Americanized accent and I have this tendency to mimic the accent of anyone that I talk to and so throughout the interview, I had an almost american accent. Believe it or not.


When I applied for another call center, I was so horrified when I found out that the interviewer did not have an Americanized accent.

Anyway, I tried my best to sport an Americanized accent and the result was a neutral accent.

That's what call centers need actually. Neutralized accents. They do not require people to have Americanized accent.

Bear in mind that there are many types of accents in the United States of America. Some have the slow southern accent, some have the standard American accent, and others even have a British accent.

So don't worry if you don't sport an American accent. Just neutralize your accent.

Read: 14 Most Common Call Center Interview Questions and Answers

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