14 Call Center Interview Questions & Answers

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The call center industry is one of the fastest growing in the country these days. As recently as ten years ago, there were only a few call center agents and the word call center was hardly ever used in the country. Today, almost every family has at least one member working in the call center industry. The reason for this boom is partly economics. In the Philippines, low paying jobs are very notorious and while call centers set up shop here because of the low labor costs, Filipinos decide to work for the call center industry because it pays higher than average wages. Consider this: if you are an average worker with an entry level position, you probably are getting paid seven to ten thousand a month; meanwhile, an average employee in the call center industry with an entry level position will get around fifteen thousand pesos a month, plus free dental and health benefits (HMO). Call centers also will pay your SSS (Social Security), PAGIBIG (home building fund), and PhilHealth (health ins
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Julia Campbell: The Philippines' Unsung Heroine

Recently, we have all heard about Julia Campbell, the US peace corps volunteer who was found dead last week. In the news, there was something about Julia's blog. The reporter read some excerpts from her blog and it got me instantly on the computer searching for Julia Campbell's blog.

The woman's blog is amazing! It was really really interesting to read about a New Yorker's account of the Filipino way of life. Most of her observations were just hilarious like how Filipinos eat so much rice, how pinoy toilets are without tissue paper (those in the rural areas), and how pinoys love to sing and party.

There were bad traits that she pointed out as well which were all undeniably true. For one, Filipinos don't have a sense of commitment. As Julia said, she had a hard time making the people proactive. Deadlines weren't met, meetings weren't attended to on time, etc. Julia cited one time when she was asked for weighing scales and all the barangay had to do was to accomplish some paper work and the scales would be delivered to them. Sadly, this very easy and attainable requirement was not met and so the weighing scales weren't given to them. Julia also emphasized on the Pinoy's seemingly bahala na attitude.

Such are the cancers in each Filipino that we hardly get anything done. Julia even thought maybe the Filipinos don't want to move forward. Maybe they like the laid back style of life. No hassles, just singing and partying.

And then I began to wonder. Is it really the gvernment's fault that we are lagging behind our Asian neighbors? Or are people just so accustomed to poverty that they do not anymore desire to get out of their hell hole?

Julia Campbell did a lot of things to improve life in rural Philippines. She should serve as an example to all snotty Americans who don't even know the difference between the rich and the poor.

Through Julia's blog, I hope people's eyes have been opened as to how Filipinos should shake off their attitudes and start progressing towards the 21st century. Not just Manila but the whole Philippines.

Comments

  1. AnonymousThursday, May 10, 2007 7:02:00 AM

    the lack of commitment is very true. sakit na yata ng mga Pinoy. there is probably a cause. i believe kasi na hawa hawa yan.

    ReplyDelete
  2. Jerome HerreraThursday, May 10, 2007 8:12:00 AM

    Thanks for commenting.

    ReplyDelete

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