14 Call Center Interview Questions & Answers

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The call center industry is one of the fastest growing in the country these days. As recently as ten years ago, there were only a few call center agents and the word call center was hardly ever used in the country. Today, almost every family has at least one member working in the call center industry. The reason for this boom is partly economics. In the Philippines, low paying jobs are very notorious and while call centers set up shop here because of the low labor costs, Filipinos decide to work for the call center industry because it pays higher than average wages. Consider this: if you are an average worker with an entry level position, you probably are getting paid seven to ten thousand a month; meanwhile, an average employee in the call center industry with an entry level position will get around fifteen thousand pesos a month, plus free dental and health benefits (HMO). Call centers also will pay your SSS (Social Security), PAGIBIG (home building fund), and PhilHealth (health ins
149 comments

On Finally Realizing what Christmas is all About...

It's the 24th of December. Only around two hours before the clock strikes 12. We have just finished eating our Christmas dinner.

*Sigh* Christmas is not what it used to be. Gone are the butterflies which would usually set in on the eve of Christmas. Gone is that anxious-nervous feeling as I listen to the firecrackers getting louder by the hour outside. Worst of all, my brother is gone.

Yes, that is exactly what is missing this Christmas. My brother. Right now, he is somewhere in Manila answering a pathetic American's call.

Folks, I have come to realize exactly what Christmas means through the absence of my brother this Christmas. Family. For so long, I have never realized it. I thought it was the presents, the food, and the loot. But as it turns out, Christmas is all about the most fundamental foundation of our society.

I finally get it. It was all about our love ones in the first place. The merriment would never be there without the people doing it.

Well, around an hour to go before Christmas. Thank God my mom and dad are here.

Comments

  1. AnonymousSunday, December 24, 2006 11:14:00 PM

    i'm glad that you're still thankful despite that your family isn't complete this christmas.
    but don't forget the true essence of this season.. i know, i know, we have heard it a million times,, maybe gazzillion times, if there is such a thing.. =)
    christmas is about remembering Christ's birth and saving mankind from sin.So each time we may feel "dryness," always think that this season is all about Him loving us, caring for us and let us also consider this time as a thanksgiving for all he has done for us throughout this year.

    >>yeokashi

    ReplyDelete
  2. Jerome HerreraSunday, December 24, 2006 11:23:00 PM

    Thank you...that was very comforting.

    ReplyDelete
  3. AnonymousMonday, December 25, 2006 7:28:00 PM

    well said yeokashi... ^_^

    @Kuya Jay,
    yah i agree, christmas isn't really complete w/o your family... they are far too important than the presents and money u recieve...

    Merry Christmas Kuya...

    .:: bLuE_fAiTh16 ::.

    ReplyDelete
  4. Jerome HerreraMonday, December 25, 2006 8:49:00 PM

    Thanks caz! Same to you.

    ReplyDelete

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