14 Call Center Interview Questions & Answers

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The call center industry is one of the fastest growing in the country these days. As recently as ten years ago, there were only a few call center agents and the word call center was hardly ever used in the country. Today, almost every family has at least one member working in the call center industry. The reason for this boom is partly economics. In the Philippines, low paying jobs are very notorious and while call centers set up shop here because of the low labor costs, Filipinos decide to work for the call center industry because it pays higher than average wages. Consider this: if you are an average worker with an entry level position, you probably are getting paid seven to ten thousand a month; meanwhile, an average employee in the call center industry with an entry level position will get around fifteen thousand pesos a month, plus free dental and health benefits (HMO). Call centers also will pay your SSS (Social Security), PAGIBIG (home building fund), and PhilHealth (health ins
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Malling During Coronavirus


After not having visited any of the big malls along the highway since quarantine began, I decided to finally visit one which is the closest to where I live.



What I found was not very encouraging. I went there during lunch hour so it normally would be packed with people who work in the nearby offices. I could hear many employees complaining about the lack of public transportation to bring them to work.


Things were quiet at the supermarket as well.



Shelves that carry products like powdered milk and instant noodles have a sign on them that you can only buy so much.

I asked the lady at the checkout counter how she would go to work and she said that when there were zero public transport, she would walk since she lived about 2 kilometres away. I asked her if there were any shuttles provided by the company but she said there were none. Very sad. I think it really helps their morale when people ask them how they are, though.


Look at what I found! I bought one from the store nearby (when I ran out whiskey) but the lady gave me the “light” version which I found out was only 27% alcohol (it's for wimps). This one is for the big boys with almost 40% alcohol in it. Yay! Yes, in case you're wondering, coronavirus has made me become an alcoholic *shudders.

The good news is that there are no more lines outside the supermarket.


The mall that I visited was actually a community mall and not exactly one of the big ones with huge crowds in them.

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