14 Common Call Center Interview Questions and Answers


In this blog post, I will be discussing the most common and hardest to answer call center interview questions. I also would be equipping you (our dear readers) with valuable tips on how to answer some sample call center interview questions.

While call center interview questions will mostly resemble interview questions found in job interviews in other  industries, the content of your answers will have to be tailor-made for the needs of the call center industry. Job interviewers in the call center industry will primarily be on the lookout for skills such as flexibility, customer service, multitasking, good communication, and critical thinking.

This blog post featuring call center interview questions and answers will be presented in a question and answer format. The answers will be given in a script format. This will be followed by a short explanation on each call center interview question and answer.

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#1 Call Center Interview Questions: Tell me something about yourself.

#1 Call Center Interview Answers: Well, I can say that I am a person with varied interests. During my spare time, I like to sketch anything that I see on the street such as a dog passing by or a little girl buying candy from the neighborhood store. These things fascinate me. I guess I like to observe people. On Sundays, I do volunteer work at an orphanage. My volunteer work consists of encouraging wealthy people to donate money to the orphanage. What we do is we go to the upscale neighborhoods of the city and tell them about the orphanage. When I have the time, I also like to read novels, and play basketball.


#1 Call Center Interview Questions and Answers Explanation:

This call center interview question is probably one of the most neglected and least prepared for by interviewees. Questions like these seem very simple and direct to the point. Your answer though to this question will set the course of the interview. From this very simple question, interviewers can likely guess at whether you are a good candidate or not so please do not take this question for granted. Most applicants will answer this call center interview question with information already found on their resumes like their name, address, and school information. Do not make this mistake. When being asked this question, you are supposed to answer with information not found on your resume. Why would the interviewer want to know about your name, age, and address when this information is already on your resume?

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A very good answer to this call center interview question would be to talk about your hobbies. When you do answer this question by talking about your hobbies, remember that you will also be indirectly providing the interviewer with information about your skills. For example, if you answer by saying that you play sports like basketball or baseball, this tells the interviewer that you are competitive. If you say that you like to play chess, this means you’re analytical. If you tell the interviewer that you are involved with various organizations, this spells leadership and people skills. So do not take this call center interview question for granted. Make sure to answer this question by giving the interviewer an idea that you are who they are looking for. If you do not have any “good hobbies” (like all you can say is watch HBO, eating, and sleeping), another approach you can take is talking about your family. Describe your relationship with your family. Talk about your brother, the pilot, or your mom, the actress. Say that you are very close to your family, that you guys go to church every Sunday and watch a movie afterward. If you like to watch TV, amuse your employer by saying something like I’m addicted to Game Of Thrones. I watch all Game Of Thrones episodes on my phone every day. If all you have in your arsenal is reading, then make it sound better and more interesting by saying that you are a voracious book reader. Rack your brain. Make sure that when you tell something about yourself, it sounds interesting and will make you shine.

#2 Call Center Interview Questions: What is your idea of a call center?


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#2 Call Center Interview Answers: My idea of a call center is that it is a place where people take calls from customers and deliver superb customer service experience. I know that the people who work for call centers are extremely flexible people who adapt to different cultures, different people, and different schedules all at the same time.

#2 Call Center Interview Questions and Answers Explanation:

Call center interview questions such as this one aims to gauge how correct your expectations of a call center job are. Answer this question by giving out your general expectations of a call center job. Describe the work (selling if it’s a sales account, instructing callers if it’s a technical support account, etc.) or the people working in call centers. This call center interview question will only be asked if you are a first time call center job applicant or don’t have any call center experience yet.

#3 Call Center Interview Questions: Why do you want to work in a call center?


#3 Call Center Interview Answers: I’d like to work in a call center because I have the skills to match the ones needed for this job. I graduated as a nursing student and during our on-the-job training, I learned a lot about communication skills and how to deal with people. As a nursing graduate, I am skillful in dealing with difficult people and patient in working with irate clients. In my course, we were taught how to be good listeners which I know, is a very valuable skill in this industry. Another reason I want to work for a call center is because I know that the benefits and pay in the call center industry are better compared to those in other industries. I also know from my friends that the chances of career growth in this industry are high. In the past, I have heard of people getting promoted overnight.

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#3 Call Center Interview Questions and Answers Explanation:


Questions such as this one are only directed to applicants without any call center experience or first timers. Please do not answer this call center interview question by saying that you need money to help your parents. The interviewer wouldn't want to hear that you are in this just for the money. For Filipinos, please do not answer this call center interview question by saying that you want to improve your English. By applying for a call center position, you should already be confident with your communication skills in English. The answer above, by the way, is a good example of how you can relate your college degree to a job in a call center. I purposely chose to provide an answer that a nursing graduate could give to this call center interview question because of the many nursing graduates in the Philippines trying to look for a job in the call center industry.

#4 Call Center Interview Questions: What are your strengths and weaknesses?


#4 Call Center Interview Answers: I am a very patient person capable of dealing with irate and demanding customers. I can think out of the box, so I have exceptional problem-solving skills. I have good communications skills, and I can learn how to operate new computer programs very fast. I am a team player, and I get along with people very well. Those are my strengths. As for my weaknesses, I guess my biggest weakness is working too much and not knowing when to stop. I would say that this is a weakness because sometimes, I would render too much over time that it becomes detrimental to my health.

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#4 Call Center Interview Questions and Answers Explanation:

Questions like this one are pretty much self-explanatory. With this call center interview question, you would want to answer by enumerating skills that are needed as a call center agent or customer service representative. These includes (but are not limited to): flexibility, adaptability, good communication skills, good listening skills, patience, proficiency in Microsoft Office programs, good typing speed, and excellent multi-tasking skills. Of course when it comes to your weaknesses, you don’t want to answer by saying that you don’t have any as this will make you look egotistic. So make sure to be prepared to come up with at least one weakness that isn’t too negative. Examples of weaknesses that aren’t very negative are: being workaholic and being too friendly. Answer this call center interview question with a lot of confidence.

#5 Call Center Interview Questions: What makes you qualified to work in a call center?

#5 Call Center Interview Answers: I am qualified to work in a call center because I possess qualities which makes one a good call center agent or customer service representative. I am very flexible; I don’t have complaints with shift work or working at nights and with split days off. I am willing to learn, and I am not intimidated with learning new things. I am very patient, and I know how to deal with stress. I believe that these qualities make me qualified to work in a call center.

#5 Call Center Interview Questions and Answers Explanation:

Answer call center interview questions like this one by just reinforcing your answers to the previous call center interview question presented. You can also answer this question by expounding on your strengths and good qualities.

#6 Call Center Interview Questions: Why do you want to work for our company?

#6 Call Center Interview Answers: I have heard nothing but good things about this company from people who have worked here. People say that the accounts here are very stable, the management is kind to its employees, and everyone is friendly.

#6 Call Center Interview Questions and Answers Explanation:

In answering this call center interview question or similar call center interview questions, simply cite the company’s positive attributes.

#7 Call Center Interview Questions: What has been your most significant achievement?

#7 Call Center Interview Answers: My most significant achievement would have to be graduating from college. I say this because for four years, I have labored so much to get good grades and recognition and it all culminated in my achievement of a college diploma.

#7 Call Center Interview Questions and Answers Explanation:

This call center interview question aims to look at how you see yourself as a person. Most of us would apply for a job at the age of twenty and at that age, it is presumed that you already have some achievement even if it is only in your own right such as motherhood, marriage, etc. Rack your brain. You’ll think of an answer.

#8 Call Center Interview Questions: Give me one quality that you have which will not make me hire you.

#8 Call Center Interview Answers: A lot of my friends say that I am a perfectionist. I never consider something done as long as I don’t find it perfect. In my previous job, I sometimes would go on over time just to make sure that I complete all my tasks; and they are done to perfection. I show up for work every day, and I am never late. I remember that when I was still in school, I never missed an assignment or a project. I also remember that whenever we were tasked to come up with a play, I would always be the one who would be insisting that we practice three times a week, and all my classmates would complain and get mad at me saying that they only want to practice once a week. Being a perfectionist can be bad especially when the people around you are lazy but I believe that in certain situations, it can be a valuable trait.

#8 Call Center Interview Questions and Answers Explanation:

Call center interview questions such as this one are tricky and will stump a lot of people. In effect, this question is asking you for your weakness. Do not give an answer saying that you don’t have any qualities that are negative. If you do this, you will look proud and conceited to the interviewer. The best approach to answering this call center interview question is to present a trait of yours which is not that negative. Examples of traits that are bordering positive and negative are being a perfectionist, overly friendly, too loyal, and workaholic. Of course, reinforce your answer by explaining this trait of yours to the interviewer. Make sure as well that you know how to turn your negative attitude into a positive one (just like the interviewee did in the interview answer provided above). Remember to answer this question with a lot of conviction and confidence.

#9 Call Center Interview Questions: How do you see yourself five years from now?

#9 Call Center Interview Answers: I see myself working for this same company but with a higher position.

#9 Call Center Interview Questions and Answers Explanation:

In this question, the interviewer wants to know if your goals in life are in line with the company’s objectives.  It is good to be honest with the interviewer on this question so that expectations will be properly set.

#10 Call Center Interview Questions: What are your goals in life?

#10 Call Center Interview Answers:  My short term goal is to have a stable job with this company. After working for a couple of years with this company, I would like to see myself take on more responsibilities like maybe become a supervisor or a trainer. Meanwhile, my long term goal is to have an upper management level position with this company.

#10 Call Center Interview Questions and Answers Explanation:

This call center interview question is almost the same as the previous one presented so you may answer it with the things you want to accomplish in life.

#11 Call Center Interview Questions: What do you know about this company?

#11 Call Center Interview Answers: I know that this company is one of the leading companies in the call center industry. You have several sites in the world, one in Atlanta, and four in Dallas. You have several accounts; most of them are medical and financial accounts. I also happen to know that most of the accounts in this call center company are very stable because this is what my friends who work here tell me.

#11 Call Center Interview Questions and Answers Explanation:

This call center interview question is simply for the interviewer to know if you know anything about the company. It isn't necessary to know when the company was established or how much they made in the last quarter. You can answer this call center interview question by just giving out general and insignificant information about the company. Of course if you know tidbits like the name of the company president or a recent merger between the company and another call center, then by all means, do impress the interviewer with this information. So as not to be caught empty handed, it is advisable to do some research about the company before the interview. Obviously, please avoid telling anything negative about the company when answering questions like this.

#12 Call Center Interview Questions: What is your idea of quality customer service?

#12 Call Center Interview Answers: My idea of quality customer service is going out of your way or going the extra mile to provide customer service or to help customers. It is not simply providing assistance according to what you are expected of.

#12 Call Center Interview Questions and Answers Explanation:

This call center interview question is simply for the interviewer to know how you view good customer service. The idea when answering questions such as this is to simply say that good customer service is going out of your way to help the customer.

#13 Call Center Interview Questions 13: What is your expected salary?

#13 Call Center Interview Answers 13: Whatever amount you give to people with my qualifications would be fine.

#13 Call Center Interview Questions and Answers Explanation:

As much as possible, do not answer questions like this with a figure. The best way to answer this call center interview question is by saying that you are okay with whatever the company decides to give you. If the interviewer asks you to give a figure, then that is the only time that you should answer this question with a specific figure. Of course, make sure that you can defend your answer. Do not give a figure that is very small. The interviewer might think that you don’t value yourself, and you have a low self-esteem. A good practice is to come up with a figure that is a few thousands higher than the industry average or what you were given previously by your old company. When the interviewer asks why, then you can simply answer that this is the average salary in the industry or that you want to have a job that pays more than your previous one.

Of course, if you are in the position to dictate the salary you want the company to give you (meaning you have a lengthy experience in the call center industry already) then by all means, give them a figure right away when answering this question.

#14 Call Center Interview Questions: Why should we hire you?

#14 Call Center Interview Answers: I have all the qualities that a good call center agent or customer service representative should possess. I am punctual, disciplined, patient, and flexible, and organized. You won’t have any problems with me when it comes to attendance and my behavior. I have good communication skills, multi-tasking skills, and I am a fast learner. I can guarantee you that I will be able to deliver what is being asked of me, and I will give my one hundred percent to this company. I know that I have what it takes to become a good customer service representative.

#14 Call Center Interview Question and Answer Explanation:

This call center interview question isn't intimidating as it sounds. To answer questions like this, simply reinforce your position by enumerating your strengths and how these strengths can relate to being a good call center agent or customer service representative. Answer this call center interview question with a lot of confidence and conviction.

READ: 10 Last Minute Reminders for your Call Center Job Interview

The call center industry is one of the fastest growing in the Philippines these days. In the past few years, call center companies mushroomed all over Makati, Ortigas, and Cebu. As recently as fifteen years ago, there were only a few call center agents or customer service representatives, and the word call center was hardly ever used in the country. Today, almost every family in the Philippines has at least one member working in customer service for a call center company. The reason for this boom is partly economics. In the Philippines, low paying jobs are very notorious, and while call centers set up shop here because of the low labor costs, Filipinos decide to work for the call center industry because it pays higher than average wages. Consider this: if you are an average worker in the Philippines with an entry level position, you are probably getting paid seven to ten thousand a month; meanwhile, an average employee in a call center company with an entry level position will get around fifteen thousand pesos a month, plus free dental and health benefits (HMO). Call center companies also will pay your SSS (Social Security), PAGIBIG (home building fund), and PhilHealth (health insurance) from day one on the job. It is no wonder then that almost every day, you see hundreds of applicants in the top call center companies in the country. If you are reading this post, then you are undoubtedly one of the many Filipinos aspiring to work in customer service for a call center company. Even though the demand for call center agents or customer service representatives outpaces the availability of qualified workers, having the qualifications to become a call center agent or customer service representative alone does not guarantee you a job in call center companies.

Call Center Resume

READ: How to make a Call Center Resume

Furnishing a resume is easy, and then the hardest part begins: the job interview. Some people who are very much qualified to work in call center companies seem to question at times why they aren't able to pass call center interviews. The answer is simple. They are most probably not giving very good answers to the interview questions directed at them.

The Best Tip I Have for Call Center Job Applicants

READ: 6 Advantages and Disadvantages of Working in a Call Center

Most people say that it is not what you say, but how you say it. While it is true that how you deliver your answers to the interview questions hurled at you matters a lot, the content of your answer would also be significant.  So please do not dare to think that you can pass a call center interview with just confidence as your weapon.

One valuable tip that I can impart to you is to make a script. Yes, make your own script for your own answers to the call center interview questions listed above. After making your own script, try to make an outline for each answer. Let’s take the call center interview answer 1 as an example. For this particular answer, your outline can be: interests, sketch, and volunteer. Memorize these keywords (not the script) so that you will be able to deliver your answer smoothly. This will minimize the need for fillers like uhms and ahhs. Remember that fillers can make you look like you don’t have a chain of thought and can make you feel less confident. Try to sprinkle your answer with some fillers, though, If you don’t have any fillers, you will look like you have just memorized all your answers. You do not want this to happen. This is why I recommend memorizing just an outline or the keywords of your interview answer and not the entire thing. Not memorizing your entire interview answers will make sure that you will still have some fillers and pauses while formulating (or trying to remember) your answers. It won’t be a big obstacle, though, as you already have a ready outline of keywords in your mind. Do not sound like a robot, just have a ready and organized answer in your head.

READ: Pros and Cons of Working in a Call Center

Please remember as well to come up with answers to possible follow-up interview questions the interviewer may have. If the interviewer asks you what your hobbies are, and you answer that reading is your hobby, please expect the interviewer to ask as well questions like what your favorite book is or who your favorite author is and why.

When the interviewer asks interview questions that you haven’t prepared for, remain calm. Take a second or two to think of your answer. Two-second pauses are definitely accepted. Pauses which are longer than two seconds though might give an impression that you can’t express yourself well or that you don't know how to answer the interview question.

Remember that the call center interview questions and answers in this article are just a guide. Please do not just memorize whatever was written in this post and use it in your interviews. And please do not be tempted to lie to the interviewer. Remember that interviewers will always try to catch job applicants lying.

Call Center Job Interview Role Plays

READ: How to Handle your very First Call in the Call Center

It is also a good idea to conduct job interview simulations or role plays. This will help you practice and gain confidence when answering interview questions. Practice with your parents or with your friends. Make sure to act serious about it, though (as if it were the real thing).

Always remember that the interviewer is on your side. The interviewer is not a wicked witch sent out to make you squirm. The interviewer wants you to pass. No matter how inquisitive the interviewer is, know that behind that wall of indifference is an office employee who has to meet a quota on hired applicants.

Out of the Box Call Center Interview Questions and Answers

When answering out of the box call center interview questions, you really have to use your imagination. Remember, there are no right or wrong answers when it comes to these interview questions.

A common out of the box call center interview question is how to describe colors to blind people. When asked this question, a good answer is: I will ask the blind person to imagine something that represents that color (for example war for the color red or peace for the color white).

Another example of an out of the box call center interview question is how to sell boats in a desert or ice to an Eskimo. So how does one sell ice to an Eskimo? Try making ice candy. And how does one sell boats in a desert? Maybe it's a boat that runs both on water and sand. As you can see, it's pretty much a battle of wits, and again, there really are no right or wrong answers when it comes to out of the box call center interview questions.

What Call Centers Are Looking For in Applicants

READ: Do you need an accent when working in a call center?

To pass a call center job interview, it is very important to possess a chain of thought and confidence. Why do you need confidence? Simple. You will be speaking mostly with Americans. Remember that America is an industrialized and fast paced country. This means that most Americans are living with a lot of stress. When they talk to you, they will be impatient. So when you deliver them bad news, you will have to be firm and confident.

In a call center interview, this is one of the many things that the interviewer will look for. Will you be able to carry out this job? When the customer on the phone will shout at you, will you cower in defeat or will you stand your ground? When under pressure, will you lose your control or will you manage to uphold decorum gracefully?

Call Center Interview Reminders

READ: 10 Last Minute Reminders for your Call Center Job Interview

Finally, just a few last minute reminders before you go on to that job interview. Please maintain eye contact no matter what. Maintaining eye contact will tell the interviewer that you are a confident person. When thinking about your answer, you can momentarily glance sideways, up or down, but make sure to make eye contact with the interviewer again when you begin giving your answer to his or her question. Averting the eyes of the interviewer will give that person an impression that you are lying or that you are uncomfortable with your answer. Assume a good posture the moment you see the interviewer. This will make you look confident and sure of yourself. Make sure that you sit up straight. No slouching. The next thing that you need to remember is to smile when answering an interviewer question. Give your interviewer a warm and confident smile. You don’t know the wonders a smile could work on a job interview. Why is smiling important? Aside from the fact that it will make you look charming and confident; it will disarm your interviewer. In a job interview, you will want the interviewer to feel at ease and relaxed. Smiling will also calm your nerves down and will make yourself feel comfortable. Be sure to talk slowly and clearly when giving your answer to an interviewer question. Enunciate. Do not mumble.

Minimize hand gestures. Excessive hand gestures could make the interviewer feel uncomfortable especially if you look like you’re debating. Excessive hand gestures will also make you look like you are having a hard time answering the interview question or expressing yourself. The same goes for mannerisms like cracking knuckles. Keep these in check during the job interview. Now when you meet the interviewer for the first time, and that person introduces him or herself, don’t forget to shake that person’s hand. This friendly gesture works just like wearing a smile. It will disarm your interviewer and will make you look at ease and confident with yourself.

Pronunciation during your Call Center Interview

READ: 5 Call Center Interview Questions And Answers For Fresh graduates in the Philippines

For Filipinos, the most important reminder I have for you is to speak absolutely zero Tagalog. Do not let a single Tagalog word slip out of your mouth! You are most likely to utter Tagalog words or fillers whenever you are having a problem expressing your thoughts. Normally, first time job applicants in call center companies would utter words like ano and parang when thinking about how to articulate their thoughts into words. When this happens, and the interviewer heard it, you are a goner. Nevertheless, when this happens, carry on with your answer to the interviewer question as if nothing happened. The interviewer might just let it go. Also, watch how you pronounce the following: b, v, f, p, and th and please pronounce the letter h as ‘eych’ and not ‘ech’.

Nervousness during your Call Center Job Interview

READ: What is a Call Center?

Now I know that you’re nervous, and you are probably losing hope already. But pray to God and remember that there are numerous call center companies in the Philippines or wherever you may be. If you don’t get into the first five call center companies in Makati or Ortigas that you applied for, know that there are hundreds more out there. So relax, have fun, laugh. It is the company that needs you and not the other way around.

If you have any questions at all about this article, please feel free to contact me and I'll try to answer your questions. One last thing, please do not overdress. Unless you were told to do otherwise, dress casually. Good luck in all your future call center job interviews!

138 comments:

  1. Wow! Thanks for the tip, now I'm really really get nervous heheh but I don't mind. Now, I know how to control my feelings. Hope my up coming interview went well :D Thanks again

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  2. thank you very much.. you are a great help.

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  3. These tips are very useful for me.. I've read it for many times so that I can remember it all.. Thanks for this very nice and helpful tips it helps me a lot now I think that I am ready again to apply for a CSR.. once again thanks a lot for the impotant tips..

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  4. this blog really help especially to all call center applicants.this blog help me to keep going after all the two call center interviews which i have failed..and maybe if you want that something i should work for it:)

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  5. w0w great its really help , rock n roll - mohawkrunner

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  6. thanks alot....may God do the miracle and help me..

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  7. nice..this will help me a lot! i think im almost ready to start a new career again. more power!

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  8. This blog will be a great help for everyone. I am having a hard time in the interview, now that I have read these tips I have an idea of what really the interviewer wants to hear.Thank you.

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  9. I am actually applying as a QA but I really really find this very helpful.. thanks a lot for taking time to create this.

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  10. awesome!! men, this really helps thanks for all the tips, i also have a problem during my interviews, but when i read your tips, it seems so easy, thank for sharing your experience, it really helps...

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  11. Very nice! :) it really helps me . Goodluck to me. Thank you for the tips :))

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  12. Very helpful.. thanks a ton :)

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  13. This is really helpful especially for people like me who are applying for a job at a call center for the first time!Thanks!

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  14. This is so good.. there are so many tips I've learn.. now iam ready to apply a csr.. thank you..


    <3 neyat
    Thankgod alwYs and don't forget to pray watever happen in your interview..

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  15. Excellent! very helpful, thank you that i read this tips it can help a lot.

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  16. it really helps a lot. now that i have an idea it seems like im gaining more confidence.

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  17. You are such a blessing. I passed because of your guide. Thank you so much. God bless you.

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  18. Thank you. for guiding me to read your guiding tips...i hope my next apply im passed!

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  19. Thank you to guide me after reading your guding tips i hope my next apply im passed...

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  20. Thank you for your tips. i hope my next apply. im passed

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  21. Thank you very much! Im smiling before I end reading coz I was thinking that my smile will be also helpful. :) don't sugar coated your answers, be direct and honest! Godbless to my first call center interview tom.. Thank you again :)

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  22. thank you very much! i hope that by tomorrow i'll pass the interview! God Bless!!!

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  23. wow!..this info pleased me....and i got a lot of relaxation power to face an interview......i want to really thnks this website for publishing such helpful speeches.....which will help anyone to prepare himself/herself for for an interview........so thats all..........

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  24. Kudos! This is just perfect! Much thanks mate. :) Now I'm geared up and totally ready. \m/

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  25. Hi

    Tks very much for post:

    I like it and hope that you continue posting.

    Let me show other source that may be good for community.

    Source: interview questions and answers for call center

    Best rgs
    David

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  26. WOWW thats really nice work..encouraging..and that was rightly said..leave everything to god...and just chilll...
    thank you so much

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  27. uh my gas , i fil so nervous ryt now , i have job interview tumurow and it rili bugs me a lat .. tenk u so mats por dis artikol , i fil quite relif , i no wat to do now .. nxt tym i post a kument her , im ulredi a kul sentir eygint ..jejeje

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  28. I had a sudden interview tom and a zero self esteem to pass it. Thank you for giving hints and tips! This is very much appreciated! ;)

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  29. this info helped me a lot thank you

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  30. Thank uso much for posting this! :-)

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  31. This is just so perfect, tomorrow I will be on an interview for a call center company and I have all i need to know with your guide, thanks a lot

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  32. Thankyou for this superb info!

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  33. thank you so much. this blog post is very helpful. God bless you more and more! :)

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  34. Good collection of questions. Hopes it helps the new one entering into this field.Call Center Services

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  35. Good job, thank you it helped me a lot, ill be having my first call center job interview this coming week so wish me luck

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  36. Hi :) Jerome, could you tell me or give some idea about what is quality customer service? pls I cant relate my self to you're answers above. this coming Friday will be my final interview I already passed my first one because of this it helps me so much thanks. hoping for you're reply :) I knew it because you already experiences this.

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  37. Hi Anonymous. Im not really sure how I could help if I dont have any background info on you. You may email me if you wish.

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  38. ill be having my very first call center interview tomorrow... this post helps me a lot thank you so much brother...jah bless...

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  39. Bookmarked! I find this article really helpful! Thank you! I feel like gaining some confidence over here!

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  40. Thank u for sharing ur knowledge to us espicually for us beginners in this industry,this is a big help for us,,,godbless,:)

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  41. thanks a lot..after 4 hrs i'll be on my interview na..HAHA GOODLUCK TO ME! #GODSPEED

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  42. Thanks, this post provides great insight

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  43. hi :) can u give me examples or tips in answering this question: " why did u have failed/back subjects during 2nd sem of 1st yr ? " pls help :(

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  44. helpful talaga to, now I am working in convergys, big thanks to the author! Kudos!!!

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  45. Hi Anonymous. Thanks for your question. When answering the question of why you failed in certain subjects in college, you can say that you underestimated the effort required to pass that subject (meaning you did not study as hard etc) but that you have learned from your mistake.

    The interviewer would want to be assured that you have learned from the mistake and that you have already changed.

    You mentioned that the subjects that you failed was in first year, if you did not fail in any subjects in your second, third, and fourth year, then this is proof that you have learned your lesson already. :D

    I hope this helps.

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  46. i experienced all these questions before..and it so funny that i answered all wrong based on this post..the do's and don'ts, more of my answers are don'ts..thanks for this..i just got an idea in an interview

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  47. Hi,I wanna thank you for this post. Very helpful :)

    Thank you.

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  48. Wow! thank you for this tips, i really want to work in a call center and this would be a good help for me.

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  49. GOD! YOU'RE A GENIUS

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  50. I got rejected 3 times it's kinda depressing hope after reading this tips it would guide me and finally get a career ... wish me luck...

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  51. That was great. thanks for the tips. that will be very helpful. :)

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  52. help..i have this question ..
    since your a fresh graduate and dont have any work experience, how will you compensate with that in having a job?

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  53. Hi Viper Laine. You may say that you are willing to learn and will give a lot of effort in doing it. You may also cite past examples which gave you experience in communication, dealing with stress, flexibility, etc. You will find these examples during your school days. A good example is when you became a leader of a school project.

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  54. I can say nothing but, amazing!! Thanks this really helps me.; )

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  55. This is a big help to me :) THANK YOU VERY MUCH :) I have also an upcoming interview .. I don't have any idea about this questions , I am now prepared ! Hope I will pass the Interview :) GOD BLESS TO US ^______^

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  56. Hey! Thank you for blogging this anyway :D These realy helps me a lot. I once failed in an interview for a call center. Then my friend suggest this blog to me. And most of the question here is the same as what the question they ask of. And I am glad that we have the same answer. THANK YOU SO MUCH :D ♥♥♥ - theFackt

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  57. this is probably the best blog I have ever seen. I really wanted to be hired in a call center industry. I always failed on the final interview, I already have 2 TSR job interview fails. am I still good with my english?

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    1. Hi noki77. Thanks for reading my blog. Dont let failures bring you down. 2 failures is nothing, it is not indicative of your capabilities. Just keep on applying and if possible, when they turn you down, ask them why. This is so that you will know what changes have to be made.

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  58. omg right now, im getting nervous for tomorrow coz, tomorrow is my interview as a call center agent hoooooooooooooooo....... but i have a lot of fighting spirit so thats why, i do this with a confident, thanks for this a great great tip,

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  59. Thanks so much I will use it for my IBM interview :)

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  60. Wow! Thank you soo much for all the tips and infos! I'll get back to you as soon as I passed :)

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  61. What about, What motivates you to go to work?

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  62. Hi Leah. You may say that what motivates you to go to work is learning new things in your workplace. You may also say that your family motivates you to go to work everyday, since it is from your job that you get the money to support them. :D I hope this helps.

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  63. What about the questions in which the interviewer would be exploring if you're really gonna stay in that company for a long time? more tips plz hihi

    something like this and the related questions hehe
    Let's say you were hired and after 4 months, What would make u leave from this company?

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  64. Hi anonymous. I answered this question in the post below.

    http://allicanhandle.blogspot.com/2007/12/common-call-center-interview-questions.html

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  65. Than you for sharing this tips it helps a lot, hopefully i pass the interview tommorow.. ��

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  66. Youre such a blessings bro!

    This is very helpful! Thanks for sharing this article...

    I gained more confidence now... Thanks to you bro!

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  67. Princess Ruiz SarmientoSunday, August 31, 2014 3:36:00 AM

    Wow! I've learned a lot with your tips. I believe I will pass my call center interview this week. I believe in God. Pray for me please.

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  68. Thank you to everyone who have commented. You are all in my prayers. :D

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  69. wow. this blog explains all what you need to do in a interview. Im sure this will help me on my coming interview this week.I hope ill get the job this time. Please pray for me. Thanks a lot (y)
    if i pass the interview, no doubt that this blog do the work haha. continue helping applicants. good work :)

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  70. I hope you make Anonymous! I will pray for you. Good luck! :D

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  71. this is really great blog,I am just a bigginer and trying hard to learn about questions and answers interview about call center.Actually i did apply twice in call center but i was failed answering it properly and i don't have confidence. But these blog really gave me a lot of ideas and taught on how to do it smoothly and with full of confident, I hope i can do it on my upcoming interview this week thanks a lot for posting these. godblez u and more power it can helps these to all applicants. good job!

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  72. I'm hapy to have been of help Mhald'z. Good luck!

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  73. thanks kuya for the blog.. it boost my confidence, i have interview tomorrow. Good luck to me! :)

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  74. Thank you for this blog,it really helps a lot. More power!

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  75. thanks kuya, your tips will really help me ! God Bless :)

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  76. Thank you so much for sharing! God bless you! :)

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  77. kuya wat f kng wla kpang work experiences? and under grad klng?

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  78. Hi anonymous.Being an undergrad is not an issue in almost all call centers. I am an undergrad myself.

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  79. i read it twice now, not because to memorize the answer's of every questions. And i will always read it, because i wanted to know all the explanation on how to answer the interviewer question. thanks for this blog it is very helpful for me. ^_^

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  80. Hi sir..what if the interviewer asks you why you didnt have good grades during college?? For examaple you have lots of 3.0 and some 5.0? Whats the best answer to defend yourself?

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  81. This enables me to better prepare my self in the next four months of my life. Thank you.

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  82. Hi Anonymous. i have never heard of nor encountered call centers which look at your grades in college during or after the interview. If you do encounter this, the challenge is turning it into a positive thing. One way to do this is to mention how you have gave it your best effort which will bring light to a positive trait.

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  83. i preferred 8 answer for an interview common questions. you think it would be fine?

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  84. Preparing different answers is okay, though it might confuse you during the interview. :P

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  85. Hi Mr. Jerome! :) Your blog helps me to be more confident and absolutely yeah! it helps me a lot, i mean about everything a call center applicant should know. Well I guess everyone reading this as well. It encourages me to pursue this career. I am currently working on a certain field actually. I am planning to enter the world of call center because I want to pursue a career with passion. Thank you for the tips and encouragements ! I hope I could see myself soonest with this career path. But first, I need to be more fluent enough on my communication skills like you do. :D Thank you so much once again! :)

    ---Ms. Anonymous

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  86. hi mr. jerome. can i say that my weakness is i hate or afraid in failures?is it okay?
    if yes could u please tell me how to explain it and turn it into positiv .. thanks

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  87. Yes, that is fine. You can probably say that you hate or don't like failures because it sounds better than being afraid of failures. =)

    You may say that you hate failing and that you tend to be too hard on yourself at times but that trait also drives you to strive harder.

    I hope this helps.

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  88. Hi! Can you help me answer this one. How do you handle irate customers? Thanks a lot.

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  89. Hi Anonymous. You may say that you won't take what irate customers say personally and that you will still assist them to the best of your ability. Irate customers are normally angry at the situation and not at the agent. I hope this helps. :)

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  90. Hola! I applied in Convergy's Nuvali about two days ago. I was hired and it was all because of this blog. Holy shit thank you very much!!!

    P.S. - It's my first job interview, as well.

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  91. Thank you so much for this blog it helps me a lot. btw i am planing to apply in call center company here in bacolod. Thank you so much

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  92. Thank you for this blog, it really helps me a lot!!I have a final interview tomorrow and this blog will be my weapon.I find it very helpful.Thank You very much!!

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  93. Good luck on your interviews. I'll be praying for you. :)

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  94. Oh God bless you.. this blog really made my day as well as my confidence.. thanks a lot... hope that my interview tomorrow will go well... i'll let u know.. promise..

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  95. Big help!Thank you so much..

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  96. Wow thank you so much for this blog, it would definitely help me with my up coming job interview ��

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  97. i'm still no job.. someone's help me!! my mind blocking when the interviewer start asking at me.. can't speak. what should i do??

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  98. After reading this blog. I think you boosted my confidence providing us this kind of tips. I am so thankful that there's a person who's willing to share their knowledge not for their own but to help other people.

    And for those who tried to apply on a CallCenter industry that failed or for the people who want's to try this type of work let's follow this sort of guide from this person..

    Coz for me this was just a guide. And in the interview we are still the one who needs to do the right thing.

    Just do what you need to and answer the question's correctly!
    CONFIDENCE AND KNOWLEDGE IS THE KEY FLUENTLY :D

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  99. Thank you! I gained self confidence through this post!

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  100. Hi Anonymous. You'll have to learn to relax and not think too much if you are to stop your mind from going blank during an interview. I hope this helps. :)

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  101. i think the answer on question #8 should be positive quality. which will NOT make me NOT hire you. confusing.

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  102. HI jerome! I just eant to ask the answer to the question of "how can you be able to sell that chair you are sitting to me?" and "what do you think your best advantage from other applicants?" hoping you would read it soon. tomorrow will be my job interview. thanks in advance! :)

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  103. Thank you for this wonderful blog.You have a big heart to help other people to get a job in a call center industry,i wish you all the best and happiness for your kindness.

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  104. Wow!!! that so superb blog i must say...
    It's gonna help a lot of people who are confused regarding their job interview... :)

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  105. Hi Anonymous. Regarding the question: how will you sell the chair you are sitting on to me, it's an out of the box call center interview question that will test your creativity and communication skills. It is like the question: how will you sell ice to an eskimo. Anyway, a good way to answer to it is to give all the positive features of the chair that you can think of, give good descriptions. You'll have to make up the rest (maybe say that there is an ongoing promotion for the chair?), like I said, this will test your creativity. The important thing is to be very flexible with your answers. Another example of an out of the box call center interview question is: how will you describe the color red to a blind person? A possible answer would be: imagine war and hatred, that is the color red.

    As to the question: what do you think is your best advantage from other applicants? Just repeat your positive qualities.

    I hope this helps. =)

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  106. wow . this is very helpful. now i have learned about the call center interview and how to answer well to the interviewee questions. thank you for sharing your knowledge to others who wants to be a call center agent. god blessed !

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  107. it is very helpful for all the applicants who wants to be a call center agent like me . super thank you for making this blog and for sharing your knowledge to us . hope it will help me for applying as a call center agent .i have learned a lot about call center interview and to how can i answer it correctly . and also i build my confident as well .

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  108. Wow.... everything here is so true.
    Security guard before CSR at present

    Thank you very much.

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  109. Wow its nice to have this tips it is a big help for you to know about the call center,what is being their and how you handle pressure..thanks for this

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  110. yeah it really helps me a a lot men thanks for the tips

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  111. thanks very much was really helpful. i know i will get the job. thanks again fro your heplful tips

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  112. thanks these tips are really helpful

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  113. Thank You very very much. I learn a lot more.

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  114. Excellent and helpful post… I am so glad to left comment on this. This has been a so interesting ..I appreciate your effort..

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  115. We are so bless to hear all these things coming from you our fellow Filipino.Your simple yet amazing guides and advise are very helpful enough to say that your brilliant individual. Thank you very much and may God bless you! :)

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  116. Tks very much for your post.

    Avoid surprises — interviews need preparation. Some questions come up time and time again — usually about you, your experience and the job itself. We've gathered together the most common questions so you can get your preparation off to a flying start.

    You also find all interview questions at link at the end of this post.

    Source: Download Ebook: Ultimate Guide To Job Interview Questions Answers:

    Best rgs

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  117. Brother, i should'nt leave your blog without a single comment of appreciation. Thanks alot for all the efforts given when creating this blog. I have had 4 years and counting role for this job.��

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  118. Thank you so much with this interview questions it really helps a lot. I hope I will pass the interview. Guide me God😊

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  119. Hope this can help me a lot!

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  120. thanks for the tips it helps me a lot could you pls. give us some tips also on how to pass the versants and berlitz exams.? thank you and more power to you God Bless .

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  121. hi, thanks for the tips and it helps me a lot may i ask if you could also give us a tip on how to pass the versants and berlitz examinations? as well as the call simulation process? thank you very much your response is highly appreciated. God Bless and more power..

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    Replies
    1. You're welcome. I'll try to grant your article request soon. :)

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  122. thank you very much for the tips and it helps me alot more power and God Bless.

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  123. Thank you very much for this blog it is really helpful not only for me but to all those hopeful and those who really want to be a call center agent like me. It gave me a hint on what does the interviewer want to hear, see and want us to be. I really like this blog because the informations are clear and it is really knowlegable there are lot's of thing's I learned from this blog. Thanks again goodluck to you and wish me luck for soon I will take an interview for call center.

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  124. Wow..u are such amazing person for helping people like us to gain confidence and push us to go on and proceed our careers.. the blog is completely well said and done.thank you so much..wish all the best.

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