How to Make a Call Center Resume

In this blog post, I will discuss how to make a call center resume. At the end of this post, you will also find a call center resume sample. Making your call center resume should be fast and very easy. It should be very simple, concise, and to the point. There are only five things that call center resumes should contain: your data, work experience, educational background, skills, and references. This is most probably the same as in other industries. Now I’m going to discuss the five things that resumes for call centers should contain.

1. Your Data

The first thing that a call center resume should have is, of course, your data. This is the section where you put your birth date, birth place, age, gender, and civil status.

2. Work Experience

The second thing that a call center resume should contain is your work experience. The reason you would want to put your work experience right after your data is to keep the person reviewing your resume interested. Make sure to list your work experiences in chronological order (the most recent work experience should come first on the list). Of course if you don’t have any work experience yet, put your educational background right after your data.

3. Your Educational Background

The third thing that should come on your call center resume is your educational background. Your employer wouldn’t care about knowing which school you went to for your elementary school education so remember to list only your high school and college educational background on your call center resume.

4. Your Skills

The fourth thing that you would need to put in a call center resume is your skills. On the skills section, make sure that the skills you list are related to the skills needed in the industry.

5. Your References

The fifth thing that you should put in your call center resume is your references. It is a good idea to limit your references to a minimum of two and a maximum of five. Please get permission from the people who you will list as your reference before putting their names on your call center resume. Make sure that the contact numbers of your references are updated.

Make sure that the grammar in your resume is correct because grammar mistakes are a turn off for employers. If you wish to improve the English grammar in your resume, I highly recommend using Grammarly, a virtual grammar tutor. Click here to sign up for free.

Download a free copy of Call Center Agent Resume Template and Sample

Name:
Address:
Contact Number:
Email:

Objectives: To obtain a position as a customer service representative and work with my fullest potential

Data

Birth Date:
Birth Place:
Age:
Gender:
Civil Status:

Work Experience

Company name 1:
Company Address:
Date:
Position:
Responsibilities assumed: (e.g.,. Maintained client accounts, answered inquiries about company's products)

Company name 2:
Company Address:
Date:
Position:
Responsibilities assumed:

Educational Background

College:
Course/ Program graduated:
Achievements:

High School:
Achievements:

Abilities

• Good English communication skills
• Good listener
• Ability to handle stress effectively
• Ability to deliver superb customer service experience

Computer Skills

• Proficient and Knowledgeable in most computer programs like Microsoft Office programs
• Able to troubleshoot computer problems on my own
• Good typing speed (40 words per minute)

References

Name of reference 1:
Position/ Job Title:
Workplace:
Contact number:

Name of reference 2:
Position/ Job Title:
Workplace:
Contact number:

Download a free copy of Call Center Agent Resume Template and Sample

The call center resume sample presented above shows you the typical call center resume format. It can be used even by applicants without experience. Feel free to edit it according to your needs.

READ: 14 Most Common Call Center Interview Questions and Answers

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