14 Call Center Interview Questions & Answers

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The call center industry is one of the fastest growing in the country these days. As recently as ten years ago, there were only a few call center agents and the word call center was hardly ever used in the country. Today, almost every family has at least one member working in the call center industry. The reason for this boom is partly economics. In the Philippines, low paying jobs are very notorious and while call centers set up shop here because of the low labor costs, Filipinos decide to work for the call center industry because it pays higher than average wages. Consider this: if you are an average worker with an entry level position, you probably are getting paid seven to ten thousand a month; meanwhile, an average employee in the call center industry with an entry level position will get around fifteen thousand pesos a month, plus free dental and health benefits (HMO). Call centers also will pay your SSS (Social Security), PAGIBIG (home building fund), and PhilHealth (health ins...
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Out of the Box Call Center Interview Questions And How To Answer Them

Regarding out of the box call center interview questions in call center companies, you really have to use your imagination. Remember, there are no right or wrong answers when it comes to these interview questions.

A common out of the box call center interview question is how to describe colors to blind people. You may answer that you will ask the blind person to imagine something that represents that color (for example war for the color red or peace for the color white).

Another example of an out of the box call center interview question is how to sell boats in a desert or ice to an Eskimo. So how does one sell ice to an Eskimo? Try making ice candy. And how does one sell boats in a desert? Maybe, you can say that it's a boat that runs both on water and sand. As you can see, it's pretty much a battle of wits, and again, there really are no right or wrong answers when it comes to out of the box call center interview questions.

How Not To Be Nervous During A Call Center Job Interview 

Now I know that you’re nervous, and you are probably losing hope already. But pray to God and remember that there are numerous call center companies in the Philippines or wherever you may be. If you don’t get into the first five call center companies in Makati or Ortigas that you applied for, know that there are hundreds more out there. So relax, have fun, laugh. It is the company that needs you and not the other way around.



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