14 Call Center Interview Questions & Answers

Image
The call center industry is one of the fastest growing in the country these days. As recently as ten years ago, there were only a few call center agents and the word call center was hardly ever used in the country. Today, almost every family has at least one member working in the call center industry. The reason for this boom is partly economics. In the Philippines, low paying jobs are very notorious and while call centers set up shop here because of the low labor costs, Filipinos decide to work for the call center industry because it pays higher than average wages. Consider this: if you are an average worker with an entry level position, you probably are getting paid seven to ten thousand a month; meanwhile, an average employee in the call center industry with an entry level position will get around fifteen thousand pesos a month, plus free dental and health benefits (HMO). Call centers also will pay your SSS (Social Security), PAGIBIG (home building fund), and PhilHealth (health ins
149 comments

My Air21 Nightmare

It started when I bought a digital camera from an ebayer from IloIlo. I thought that everything was gonna run smoothly until the time came when I was supposed to pick up the item from the Air21branch (where I had the item delivered to). When i got there, the Air21 employee told me that the item wasn't there yet. He asked me to call up the Air21 call center (washing his hands off of my case). That was the first thing that ticked me off. Ownership is a very important part of customer service. This guy made me feel as if he wanted to run away from me! When I did call up the Air21 call center, the agent told me that it'll be delivered within the day. That afternoon I came back, got the same reception from the employee of Air21 and again called up their call center (since my item wasn't delivered yet). This time, I was already a bit skeptical about the veracity of the agents' answers so I asked the agent if it's guaranteed to be delivered within the day. She told me yes. In the evening of that day, I again went to the air21 branch in SM North EDSA and was told that the item wasn't there yet. I was beginning to suspect something went wrong. I expected an overnight delivery and usually this company delivers on that promise.

The next day I again went there and was again asked to call their call center. Nothing happened, the item was still on its way to SM North EDSA. What's funny is that when I tracked the item online, it said that the item was in Cubao. So I was wondering why it's taking Air21 days to deliver the item to North EDSA.

Since I didn't want to waste my time going to the Air21 branch in SM North EDSA, I decided to just call their call center first before going there. That turned out to be a bit expensive since a call cost me five pesos (and i called them up a lot of times). Anyway, the second thing that ticked me off is an agent lying to me. Im sure there are notes on every item that's out for delivery and Im guessing the agents puts a note on the item's record that the shipper or the receiver called up. So this agent was probably sensing that I am an irate caller and decided to fool me. She told me that she was gonna check on things and then call me up later. She never called. A few hours later, I called them again and got told that the item was held in the Air21 Cubao branch. I called them again the next day to ask whether the item is now on its way to SM North EDSA. I was told by the agent that the item was held in SM North EDSA. This time, I didn't believe what the agent was saying. I decided to text the ebayer and was informed of what went wrong.

Apparently, the seller was misinformed of what to write on the address field. I requested for the item to be delivered (for pick up) at the Air21 SM North branch and the Air21 employee gave him the wrong address for this arrangement. What was written on the address field is ground floor, SM North EDSA. Notice that Air21 is lacking in that address. Anyway, regarding what happened there, Im really not sure who's to blame. After what seemed like a lifetime (considering it's Air21), I finally got the item. This incident though left a really bitter taste in my mouth and I would probably use LBC next time, even though it's more expensive.

Comments

  1. AnonymousMonday, January 26, 2009 1:43:00 PM

    dude totoo ba to? im planning to ship the items im selling p nmn thru air21. namamahalan din kc ako sa lbc pro s dami ng nababasa ko about s service ng air21, i better go back to lbc. tsk tsk. thanks for sharing this. it's very helpful lalo na sa isang online seller na gaya ko.

    ReplyDelete
  2. Jerome HerreraMonday, January 26, 2009 4:58:00 PM

    hi diana, I would recommend that you just use LBC even though it's more expensive. Since you said you're a seller, pag nangyari sa bumili sayo yung nangyari sakin, bad experience yun for the buyer. Ako nga, I was about to give a negative rating sa seller just because of what happened even though alam ko na hindi nya yun kasalanan.

    ReplyDelete

Post a Comment

Popular posts from this blog

How to Register to DITO Promos Thru Text

Image
I was scratching my head trying to figure out how to register to DITO promos without going through their app. I don't know why but apparently DITO's app needs internet connection to be accessed. How very counterintuitive! Imagine, I was about to register to a Smart Promo just to access their app and subscribe to a promo! Anyway, thank goodness I was able to find a way to subscribe to DITO promos without using their app. Here is how you can register to DITO promos thru text: 1. Text HELP or 0000 to 185. This is free of charge. 2. You will receive a reply with the menu. Choose 'Buy Promo'. 3. Choose your desired promo and confirm your purchase. That's it! Now you just have to wait for a text confirmation or try to check if you can now access the internet. Hope this helps you out!
READ MORE

Cuando by Comic Relief song lyrics

Image
I could describe Comic Relief in two words: cutting edge. Gone now are the times when all the Chabacano songs that we hear were about the place itself. We finally heard a pop song in Chabacano. What's great is that it's not just any Chabacano pop song, it's a good one too. It doesn't sound corny like the other songs that we hear and it's very modernized so the youth could very much relate to it. Pirmi kita ta oi: bueno pa el maga Bisaya, bale el maga de ila cancion. Pues, ahora tiene ya tambien kita bale canciones en Chabacano. Cuando Lyrics by Comic Relief Que tal man tu ahora? Donde anda? Libre ba tu, puede yo lleva pasea Pasencia conmigo Si bodi man yo Pero precura yo dale contigo el todo Hinde ba tu ta sinti? De jalo lang que sufri Ta canta este cancion Con todo mi corazon pati mi pensamiento Cuando, cuando contesta? Pirmi yo ta resa Que kita dos ay queda Tu dulce palabra Pirmi yo ta espera Cuando tu contesta Si hinde ahora Cunda
READ MORE

No te Vayas de Zamboanga Song Lyrics

Image
No te vayas, no te vayas de Zamboanga Que me puedes, que me puedes olvidar No te vayas, no te vayas, ni me dejes Que yo sin ti, no puedo estar No llores, paloma mia No llores que volvere No llores que en cuando llegue Paloma mia, te escribire Con un pluma de ave Y un pedazo de papel Con la sangre de mis venas Paloma mia, te escribire. No Te Vayas de Zamboanga  is a Zamboangueño Spanish folk song written by Juan Cuadrado, Sr., a Spaniard who decided to stay in Zamboanga after the Spanish soldiers left the country. I read somewhere that this song was used in a Zarzuela entitled De Cavite A Zamboanga . In this Zarzuela , a Caviteña sings this song to her boyfriend who is going to Zamboanga. This is probably why there are versions wherein this song is titled No Te Vayas A Zamboanga . In fact, the English version of this song is translated from No Te Vayas A Zamboanga (Don't you go to far Zamboanga). This title however doesn't sit well among Zamboang
READ MORE