14 Call Center Interview Questions & Answers

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The call center industry is one of the fastest growing in the country these days. As recently as ten years ago, there were only a few call center agents and the word call center was hardly ever used in the country. Today, almost every family has at least one member working in the call center industry. The reason for this boom is partly economics. In the Philippines, low paying jobs are very notorious and while call centers set up shop here because of the low labor costs, Filipinos decide to work for the call center industry because it pays higher than average wages. Consider this: if you are an average worker with an entry level position, you probably are getting paid seven to ten thousand a month; meanwhile, an average employee in the call center industry with an entry level position will get around fifteen thousand pesos a month, plus free dental and health benefits (HMO). Call centers also will pay your SSS (Social Security), PAGIBIG (home building fund), and PhilHealth (health ins
149 comments

PR Mania

The past few days my website for Filipino writers hasn't been doing well. From an average of 1000 visitors every day, it's now down to just 500 visitors a day. At first I thought maybe it was the upgrading and changes that I did. But I couldn't figure out which change triggered the massive drop. My other theory is that maybe the drop is a seasonal thing. Usually, I would find the number of my visitors falling during weekends (primarily because people are out on weekends). So I thought that the drop was influenced by the semestral break. Maybe students are on vacation. And then I learned about the Google dance. The Google dance is apparently something that happens when your PR is being updated. You get turbulent stats for your websites during the update. But after the update, all goes back to normal. Just a couple of minutes ago, I found my page rank updated. Although I am not sure if this is final already. These are the new page ranks of my websites:

www.inwriters.net - 2 from 0
www.allicanhandle.blogspot.com - 3 from 2
www.jeromesurfs.ph.gd - 2 from 0
www.espaniero.com - 2 from 0
www.penster.fyi.ph - 4 from 1

What makes me doubt that these data being final is the fact that even my sites which has little to no backlinks at all now has a pr of 2. Anyway, I am hoping that what happened (drop in visitors) was just a result of the PR update.

What I am sure is that the drop in visitors comes from organic traffic (yahoo and google). I compared my stats in October 10 (when I got 1000+ visitors) and yesterday. Apparently most keywords which brought me a lot of traffic last October 10 are now bringing me none. As a result I am also compelled to think that the drop is due to the semestral break. You see a lot of those keywords which brings visitors to the site are homework related (e.g. Filipino writers, filipino poems, etc)

***THE SITES LISTED ABOVE ARE NOW DEFUNCT***

Comments

  1. VeeSunday, October 28, 2007 5:05:00 PM

    dont worry :) im sure its just cause of the sem break

    ReplyDelete
  2. Jerome HerreraTuesday, October 30, 2007 4:47:00 PM

    hope so too Vee. Or else, we'll give them a fifth of November they will never forget. Hehehe...

    ReplyDelete
  3. AJWednesday, November 07, 2007 4:01:00 PM

    Bos J, dami mo nga pala site..saka buti na lang may template design k na..bakt kaya konti lang ang link mo from penster..anyway, sama mo rin ako dyan. & ill visit ur site more often..

    ReplyDelete
  4. Jerome HerreraWednesday, November 07, 2007 4:52:00 PM

    Thanks thanks thanks.

    ReplyDelete
  5. SweetFriday, November 09, 2007 6:12:00 PM

    I dont rely to much on google pagerank nows a day.




    Regards,
    GeminiCorps
    http://friendswinonline.blogspot.com

    ReplyDelete

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