14 Call Center Interview Questions & Answers

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The call center industry is one of the fastest growing in the country these days. As recently as ten years ago, there were only a few call center agents and the word call center was hardly ever used in the country. Today, almost every family has at least one member working in the call center industry. The reason for this boom is partly economics. In the Philippines, low paying jobs are very notorious and while call centers set up shop here because of the low labor costs, Filipinos decide to work for the call center industry because it pays higher than average wages. Consider this: if you are an average worker with an entry level position, you probably are getting paid seven to ten thousand a month; meanwhile, an average employee in the call center industry with an entry level position will get around fifteen thousand pesos a month, plus free dental and health benefits (HMO). Call centers also will pay your SSS (Social Security), PAGIBIG (home building fund), and PhilHealth (health ins...
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Human Discontentment

Last Night (while waiting for the jeepney to depart), I noticed two street children wandering on the street. They were grimy and were dressed in overgrown clothes.

Now, I see this kind of images almost everyday in my life. What was different about last night was the thought of having to spend Christmas like that. No food, dirty clothes, on the street, and without anyone.

For a brief moment, I realized how unappreciative I am of my blessings. When the jeepney started to depart though, my thoughts began shifting on what TV show I should watch when I arrive home.

This made me question: Are we, as humans, capable of feeling contented of what we have for a long period of time?

Of course, when we see people struggling while we are having the time of our lives, we tend to feel good that we are not in their place. But like what happened to me last night, this feeling of contentment lasted only for a minute or two.

Last night I was chatting with a friend from Singapore. I asked him whether he was enjoying his financial freedom (as he was rich). He said that it was all right but that he wants more.

His statement proves that we humans can never say: that’s it, I'm happy now. We would forever try climb onto the top (if ever there is one) of the social and career ladders.

But of course, discontent shouldn't be treated as something dire. It can even be a reason for all our successes in all aspects of life.

Feeling of discontent is apparently what made civilizations. Could you imagine how the world would be right now if people from the past felt extremely contented of what they had?

Discontent can be a strength as well as weakness. In excess and shortage, it can be destructive, but in moderation it can make the world a better place.

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