14 Call Center Interview Questions & Answers

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The call center industry is one of the fastest growing in the country these days. As recently as ten years ago, there were only a few call center agents and the word call center was hardly ever used in the country. Today, almost every family has at least one member working in the call center industry. The reason for this boom is partly economics. In the Philippines, low paying jobs are very notorious and while call centers set up shop here because of the low labor costs, Filipinos decide to work for the call center industry because it pays higher than average wages. Consider this: if you are an average worker with an entry level position, you probably are getting paid seven to ten thousand a month; meanwhile, an average employee in the call center industry with an entry level position will get around fifteen thousand pesos a month, plus free dental and health benefits (HMO). Call centers also will pay your SSS (Social Security), PAGIBIG (home building fund), and PhilHealth (health ins...
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Looking at All the Wrong Places


A month ago, I moved to a new city and during the process of unpacking my things, I realized that I was missing a bag of toiletries. I searched for it everywhere for several weeks but couldn't find it. Yesterday, I called up somebody who works at the building where I used to live but she said that I did not leave any bags of toiletries behind.

Feeling desperate, I finally checked one bag which I thought only had clothes in it and of course, the missing bag of toiletries was there.

It was a very Little Prince moment and I felt like the universe was sending me a message.

Often, we look for things like love and validation in all the wrong places not realizing that what we have been searching for has been right in front of our faces all along. 

"People where you live," the little prince said, "grow five thousand roses in one garden..." yet they don't find what they're looking for..." 

"They don't find it," I answered. 

"And yet what they're looking

for could be found in a single rose, or a little water..."

"Of course." I answered.

And the little prince added, "But eyes are blind. You have to look with the heart. " 


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