14 Call Center Interview Questions & Answers

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The call center industry is one of the fastest growing in the country these days. As recently as ten years ago, there were only a few call center agents and the word call center was hardly ever used in the country. Today, almost every family has at least one member working in the call center industry. The reason for this boom is partly economics. In the Philippines, low paying jobs are very notorious and while call centers set up shop here because of the low labor costs, Filipinos decide to work for the call center industry because it pays higher than average wages. Consider this: if you are an average worker with an entry level position, you probably are getting paid seven to ten thousand a month; meanwhile, an average employee in the call center industry with an entry level position will get around fifteen thousand pesos a month, plus free dental and health benefits (HMO). Call centers also will pay your SSS (Social Security), PAGIBIG (home building fund), and PhilHealth (health ins...

Why Does The BSP Hold Gold?

In 2013, Ron Paul, former US congressman asked Ben Bernanke, former Chairman of the Federal Reserve why central banks held gold. The former fed chair answered that it's simply because it's a long-term tradition.

During the height of the Coronavirus lockdowns, gold prices went up rapidly. This trend did not go unnoticed among Filipinos. Cebuana Lhuillier reported high turnover of rematado (foreclosed) jewelry during that time period. 

Perhaps due to the heightened interest of gold during this time, the Banko Sentral ng Pilipinas received several questions regarding the purchase of gold in the Philippines and in June of 2020 decided to release an infographic where they answer some common questions that we might have about gold.

Why does the BSP hold gold? The Banko Sentral ng Pilipinas gives us a more honest answer to this question compared to the Federal Reserve. 


Gold is a real asset and no one's liability! It couldn't get any more honest than that. That means that the entire world may be falling apart but gold will still be money!

Here's what some economists have to say about gold:

“Gold is considered a real asset and no one’s liability, said Ruben Carlo O. Asuncion, chief economist at UnionBank of the Philippines. “Gold can be buried underground for years and never lose its value.”

“Gold has been a reliable store of value for thousands of years and since ancient civilizations,” Michael L. Ricafort, chief economist at Rizal Commercial Banking Corp., said in an e-mailed reply to questions. Gold is more tangible and has an underlying value, unlike currency notes that are certificates of indebtedness of governments, he added.

Sources:

https://www.bsp.gov.ph/Lists/Infographics/Attachments/15/infogrfx_gold_and_the_bsp.pdf

https://www.forbes.com/sites/afontevecchia/2011/07/13/bernanke-fights-ron-paul-in-congress-golds-not-money/?sh=3d65265352c4

https://www.bworldonline.com/jewels-keep-their-luster-amid-coronavirus-pandemic/

Related links:

https://business.inquirer.net/298108/filipino-dollar-millionaires-turn-to-gold-for-pandemic-security

https://newsinfo.inquirer.net/1329985/pandemic-forcing-desperate-trips-to-pawnshops

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