14 Call Center Interview Questions & Answers

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The call center industry is one of the fastest growing in the country these days. As recently as ten years ago, there were only a few call center agents and the word call center was hardly ever used in the country. Today, almost every family has at least one member working in the call center industry. The reason for this boom is partly economics. In the Philippines, low paying jobs are very notorious and while call centers set up shop here because of the low labor costs, Filipinos decide to work for the call center industry because it pays higher than average wages. Consider this: if you are an average worker with an entry level position, you probably are getting paid seven to ten thousand a month; meanwhile, an average employee in the call center industry with an entry level position will get around fifteen thousand pesos a month, plus free dental and health benefits (HMO). Call centers also will pay your SSS (Social Security), PAGIBIG (home building fund), and PhilHealth (health ins
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First Green Shoots Of Recovery: It's Beginning To Look Like Things Are Almost Back To Normal!


It was in the middle of the afternoon on a payday Tuesday when I decided to go to the mall after seeing some posts on social media about different items on sale for 50% off their usual price.

                         

I was very surprised to see that traffic in EDSA looks almost like it used to be before the pandemic. As of this writing, the economy has been opened partially for the past four weeks (with much more relaxed quarantine measures in place).



At the mall, there is significantly lesser foot traffic and there were still several stores that were closed . In the late afternoon however, an uptick in foot traffic was observed as office workers headed home. Free wireless internet was unavailable (if I remember correctly) to discourage loitering.




The supermarket is still where most people go to. Establishments like bookstores are virtually empty.






I don't know if it's good or bad news but it looks like rush hour is back!



Hopefully, things continue to pick up and soon. I think this event is proof that no virus will ever be a match to the human spirit and that in times of peril, we always have to cling to hope.

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