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Showing posts from November, 2009

14 Call Center Interview Questions & Answers

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The call center industry is one of the fastest growing in the country these days. As recently as ten years ago, there were only a few call center agents and the word call center was hardly ever used in the country. Today, almost every family has at least one member working in the call center industry. The reason for this boom is partly economics. In the Philippines, low paying jobs are very notorious and while call centers set up shop here because of the low labor costs, Filipinos decide to work for the call center industry because it pays higher than average wages. Consider this: if you are an average worker with an entry level position, you probably are getting paid seven to ten thousand a month; meanwhile, an average employee in the call center industry with an entry level position will get around fifteen thousand pesos a month, plus free dental and health benefits (HMO). Call centers also will pay your SSS (Social Security), PAGIBIG (home building fund), and PhilHealth (health ins...
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Manila Zoo Review and Travel & Itinerary Guide

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My friend and I went to the Manila Zoo on a very hot Sunday afternoon. Naturally there were a lot of kids with their parents, some couples dating, and some tourists. The entrance fee to the zoo was a bit hefty (I can't recall how much it exactly was ** around 50 pesos I believe for adults). But of course if you're a senior then you can go in for free. Although, not exactly exorbitant, I felt like they could've lowered the fees but then again, maybe animals can't live on bread alone. Once inside, I found that the landscaping is marvelous. The exhibits were placed in strategic locations. Navigating the zoo is not that hard and I found the facilities inside to be satisfactory. Now, we go to the zoo denizens. Normal people normally go to the zoo to see animals. While I did see the resident elephant, zebras, deers, monkeys, hippo, tigers, birds, crocodiles, noticeably missing were the giraffes and the lions. Now Im not exactly sure if they died already, or whether t...
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How to Handle your very First Call in the Call Center

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So you're all excited about that first call. You make sure the headset is working, your tools are up, confidence level is high, and then you hear the beep. Suddenly, everything that you've learned from training seemed to have just disappeared. This is what happens most of the time during the first call that you would be taking. But as a newbie, you have absolutely nothing to worry. 99 % of the first calls that newbies take end up like this. READ:  10 Last Minute Reminders for your Call Center Job Interview So here now are a couple of tips to help alleviate the nervousness that you would be feeling: 1. Sleep I can't stress enough how a good night sleep can help you relax more when taking that first call. If you did not have enough sleep the other night, try taking some tea. I don't suggest taking coffee or caffeinated drinks since it could cause more anxiety. 2. Sit with a person you're comfortable with Having a seatmate that you're comfortable...
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How to Win the NBI Clearance Challenge

Among the many survivor like challenges that the government throws at its people, the NBI clearance challenge surpasses the others in terms of the amount of deception involved, patience needed, physical endurance required and intellectual prowess called for. On the internet, one can read on hundreds of horror stories from people who involuntarily underwent this challenge. I always lament upon reading these tragedies. But today, a new dawn shines upon the Filipino people as the NBI renewal card is introduced to the public. I first heard about the NBI renewal card when I applied for an NBI clearance this year at the Carriedo NBI kiosk. It cost me 120 pesos and what I needed for the NBI renewal card to be issued to me was a valid (not yet expired) NBI clearance. Immediately after taking my photo, the card was issued to me. How it was gonna help me in the future though I did not have an idea at that time. Just last Friday, I went to SM Megamall to secure an NBI clearance again. I was...
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10 Last Minute Reminders for your Call Center Job Interview

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Knowing how to answer common call center interview questions is never enough. The interviewer will not only be listening to your answers but would also be observing HOW you answer his/her questions. For this matter, it is important to keep in mind some behaviors that you need to exhibit and avoid. Maintain Eye Contact On top of the list of behaviors that one needs to exhibit is maintaining eye contact. Maintaining eye contact is a good way of showing self-confidence. Averting the eyes of your interviewer may give that person the impression that you're shy, unsure of what you're saying, or that you're lying. Remember that call centers are looking for assertive and competitive individuals. So if you're not any of that, it's good to at least look like you are. Mind over matter. Maintain Good Posture Maintaining a good posture is also a good practice that one should exhibit during a job interview. As with averting the eyes of the interviewer, slouching would ...
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A Wonderful World

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I hear babies cry, I watch them grow They'll learn much more than I'll never know I see friends shaking hands saying how do you do They're really saying I love you I see trees of green, red roses too I see them bloom for me and you I see skies of blue and clouds of white The bright blessed day, the dark sacred night And I think to myself what a wonderful world Yes I think to myself what a wonderful world These are photos that I took when I was at the beach at the back of the Ebenezer Bible College and Seminary in Zamboanga city. The photo captions are excerpts from Louis Armstrong's What a Wonderful World.
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