14 Call Center Interview Questions & Answers

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The call center industry is one of the fastest growing in the country these days. As recently as ten years ago, there were only a few call center agents and the word call center was hardly ever used in the country. Today, almost every family has at least one member working in the call center industry. The reason for this boom is partly economics. In the Philippines, low paying jobs are very notorious and while call centers set up shop here because of the low labor costs, Filipinos decide to work for the call center industry because it pays higher than average wages. Consider this: if you are an average worker with an entry level position, you probably are getting paid seven to ten thousand a month; meanwhile, an average employee in the call center industry with an entry level position will get around fifteen thousand pesos a month, plus free dental and health benefits (HMO). Call centers also will pay your SSS (Social Security), PAGIBIG (home building fund), and PhilHealth (health ins
149 comments

From Sunset till sunrise

That is the time that I work.

Yes, I work at nights. I am not however a bad person, nor am I an antisocial.

I am simply a call center agent on a graveyard shift.

After being on the night shift for almost 10 months now, I am starting to feel like I am living on the American timezone. Aside from this, I am also feeling like I can't tolerate glaring sunlight anymore.

You see, most of the times, I would start my shift at around 8 pm and end at 5 am. That means that I leave the house at night and arrive home just before the sun rises. In short, I don't get touched by sunlight at all. During weekdays, I would always plan to wake up at around 3 pm so that I could do my banking, pay bills, do my groceries, put out the trash, and go to the mall with my friends. Most of the times though, I couldn't bring myself to rise at that time and seeing the sun still shining outside just makes matters worst. It is as if I feel like I can't tolerate the sun anymore. This is what happens during weekdays then. I would set out to go the mall and meet with a friend but then I find myself waking up at around 8 Pm already and so I just go to the mall and do my groceries. No banking anymore because banks are closed already. I would then settle to paying my bills, going banking, and meeting with that friend next week. But then it'll happen again next week.

There are even times when I would wake up at around 10 PM already. Those times, I would have no choice but to buy food from the hamburger stands and convenience stores which are still open (Angel's burger, Burger Machine, 7/11, and Ministop).

The reason why most call center agents are getting sick is probably because they tend to eat unhealthy foods most of the times. Foods like burger, hotdog, noodles, fried chicken, pasta, and the like are the main diet of a call center agent. Add to that the fact that they tend to abuse their bodies. Working at nights and trying to have a social life are not a good mix. As I have stated, it is very difficult to have a social life with this job, unless you don't plan on having a regular sleeping habit.

But in the end, it's how you make things work for you that counts. Working at nights have tremendous health implications but you could battle those health hazards by having regular sleeping patterns and eating real food at times.

I live like a vampire, but I'm not complaining...

Comments

  1. paulineTuesday, September 02, 2008 7:11:00 AM

    hi jerome! you're not in zamboanga city right now are you? I like what you've written about zamboanga city in another blog post and I hope you'll continue to write about our beautiful city of flowers!

    ReplyDelete
  2. paulineTuesday, September 02, 2008 7:11:00 AM

    This comment has been removed by the author.

    ReplyDelete
  3. Jerome HerreraTuesday, September 02, 2008 8:45:00 AM

    hi, you're right I am not in zamboanga city right now. I am currently in quezon city but I'm from zamboanga city. Thanks for the inspiring words.

    ReplyDelete
  4. rockstarswimSaturday, September 06, 2008 12:49:00 PM

    Hi,Jerome. I'm Louise Sarmiento, a senior AB Communication student from Ateneo de Manila. My groupmates and I are currently working on our undergrad thesis about bloggers who talk about Zamboanga City. I have seen that you've written many posts about Zamboanga. I have also noticed that the ideas you
    have are both experiential and unique. And so on behalf of my
    group, we would like to ask if you could participate in one of our
    (online) instant messaging thesis interviews. The interview
    will be about your ideas of Zamboanga City. This will be very helpful to us as we will have another perspective of Zamboanga City through your firsthand ideas and views of the place.

    I am hoping for your quick and favorable response.

    Thanks and God bless :)

    PS. You might ask why we choose to conduct IM interviews. Well, we don't want to hassle you. But if ever you agree to be one of our interviewees and have the spare time to do face-to-face interviews, please tell us. We would be much honored. Thanks again!

    You may contact me through email:
    dnamissiles_ersherchi@yahoo.com

    ReplyDelete
  5. AnonymousSaturday, September 13, 2008 4:14:00 PM

    Welcome to the call center world! Hehe...

    Enjoy your shift, stay happy and be blessed always. =)

    ReplyDelete
  6. AnonymousThursday, October 30, 2008 4:13:00 PM

    kip safe! ...bea

    ReplyDelete

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