14 Call Center Interview Questions & Answers

Image
The call center industry is one of the fastest growing in the country these days. As recently as ten years ago, there were only a few call center agents and the word call center was hardly ever used in the country. Today, almost every family has at least one member working in the call center industry. The reason for this boom is partly economics. In the Philippines, low paying jobs are very notorious and while call centers set up shop here because of the low labor costs, Filipinos decide to work for the call center industry because it pays higher than average wages. Consider this: if you are an average worker with an entry level position, you probably are getting paid seven to ten thousand a month; meanwhile, an average employee in the call center industry with an entry level position will get around fifteen thousand pesos a month, plus free dental and health benefits (HMO). Call centers also will pay your SSS (Social Security), PAGIBIG (home building fund), and PhilHealth (health ins...
149 comments

Smart BroKen?

When I did my research about ISPs which would be available to me, the first thing that I considered was the ease of the application process. My problem is that I still do not have any primary ID and no billing statement. When I found out that Smart Bro's requirement was just a single ID (it doesn't even have to be a primary ID), I immediately decided to go with it. It was also the only one which had good reps (at least those that I encountered) who were able to explain what I would be getting. What I noticed with other ISPs (like Destiny, PLDT, etc) were the number of complicated packages that they offered which their own reps can't even properly explain. That's mainly what turned me off about the other ISPs. With Smart Bro, there's basically just plan 999 and plan 799 for post paid and it's basically you get Internet service, that's it, no more confusing package names and requirements. After doing intensive research though, I have later which was (too late) discovered though that PLDT offers a better deal since it comes with a land line and Internet service already.

The first few weeks of using Smart Bro's service was okay. I was able to download mp3s at better speeds than using a dial up. I was able to surf the net fairly fast. In short, I did not have any complaints. Although I work at nights and so I use the Internet mostly early mornings. I was able to experience the Smart Broken service many people are complaining about in Smart Wifi Chronicles during weekends because that's when I would also use the Internet during nights as well.

Another thing that I disliked about Smart Bro was the installation process. It took them just a day to get here, yes it was quick. However, when the guys from Smart (just a contractor really) came, I was asked for 500 pesos and they claimed it was for the pole (where the canopy is to be placed) that they would need to use. My friend who was with me said that these poles cost just 80 pesos and the guys answered: 'eh yung labor po, ma'am'. I then conceded because I knew that there is a chance that they would not do a good job with the installation.

Just a few weeks ago (during typhoon Marce), Smart Bro got broken. I was almost sure that it was due to the strong winds changing the position of the canopy. After a week, I went to the Smart Wireless center in SM North EDSA and complained about it. I was told that they would be sending their technical team over. The main reason why I did not call their hot line was that I did not have a land line. Just a quick tip, I think this is a better way of getting your complaint addressed. Another tip when complaining about your Internet connection is to not be irate at first. Be calm and explain the situation calmly. Be sure to get a technical team over at your house.

Based from my reading at Smart Wifi Chronicles, I know that there really are people who don't have any problem with the canopy placement and all that and the problem is low speed connection arising from the number of subscribers in a single base station. This situation, I'm afraid is beyond control and is really up to Smart whether they'll add base stations in the area.

Yesterday, the Smart technical team arrived. They figured that the canopy was defective (I'm not sure what the defect was). Anyway they replaced it and all is going well now.

I was without Internet service for almost two weeks. I would be asking Smart to compensate me on this. Watch out for my next post about Smart Bro and you'll find out whether I would be given a compensation or not. Meanwhile, I'm just happy to have Internet connection again. I really thought I was gonna end up like many of those people in Smart Wifi Chronicles who are so bitter at Smart and stopped paying their bills but are stuck with the pretermination fee.

Comments

Post a Comment

Popular posts from this blog

How to Register to DITO Promos Thru Text

Image
I was scratching my head trying to figure out how to register to DITO promos without going through their app. I don't know why but apparently DITO's app needs internet connection to be accessed. How very counterintuitive! Imagine, I was about to register to a Smart Promo just to access their app and subscribe to a promo! Anyway, thank goodness I was able to find a way to subscribe to DITO promos without using their app. Here is how you can register to DITO promos thru text: 1. Text HELP or 0000 to 185. This is free of charge. 2. You will receive a reply with the menu. Choose 'Buy Promo'. 3. Choose your desired promo and confirm your purchase. That's it! Now you just have to wait for a text confirmation or try to check if you can now access the internet. Hope this helps you out!
READ MORE

No te Vayas de Zamboanga Song Lyrics

Image
No te vayas, no te vayas de Zamboanga Que me puedes, que me puedes olvidar No te vayas, no te vayas, ni me dejes Que yo sin ti, no puedo estar No llores, paloma mia No llores que volvere No llores que en cuando llegue Paloma mia, te escribire Con un pluma de ave Y un pedazo de papel Con la sangre de mis venas Paloma mia, te escribire. No Te Vayas de Zamboanga  is a Zamboangueño Spanish folk song written by Juan Cuadrado, Sr., a Spaniard who decided to stay in Zamboanga after the Spanish soldiers left the country. I read somewhere that this song was used in a Zarzuela entitled De Cavite A Zamboanga . In this Zarzuela , a Caviteña sings this song to her boyfriend who is going to Zamboanga. This is probably why there are versions wherein this song is titled No Te Vayas A Zamboanga . In fact, the English version of this song is translated from No Te Vayas A Zamboanga (Don't you go to far Zamboanga). This title however doesn't sit well among Zamboang...
READ MORE

Noche Buena lyrics, video and chords

Image
INTRO: Am-Dm-E-Am-E-Am-E-Am- Am Kay sigla ng gabi E Ang lahat ay kay saya Am Nagluto ang ate ng manok na tinola A7 Dm Sa bahay ng kuya ay mayro'ng litsonan pa Am Ang bawat tahanan E A May handang iba't iba A Tayo na giliw E Magsalo na tayo Mayro'n na tayong A Tinapay at keso Di ba noche buena D Sa gabing ito A E A At bukas ay araw ng Pasko Noche Buena lyrics Kay sigla ng gabi Ang lahat ay kay saya Nagluto ang ate ng manok na tinola Sa bahay ng kuya ay mayro'ng litsonan pa Ang bawat tahanan may handang iba't iba Tayo na giliw Magsalo na tayo Mayro'n na tayong Tinapay at keso Di ba noche buena Sa gabing ito At bukas ay araw ng pasko Here is a YouTube video of Noche Buena. 
READ MORE