14 Call Center Interview Questions & Answers

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The call center industry is one of the fastest growing in the country these days. As recently as ten years ago, there were only a few call center agents and the word call center was hardly ever used in the country. Today, almost every family has at least one member working in the call center industry. The reason for this boom is partly economics. In the Philippines, low paying jobs are very notorious and while call centers set up shop here because of the low labor costs, Filipinos decide to work for the call center industry because it pays higher than average wages. Consider this: if you are an average worker with an entry level position, you probably are getting paid seven to ten thousand a month; meanwhile, an average employee in the call center industry with an entry level position will get around fifteen thousand pesos a month, plus free dental and health benefits (HMO). Call centers also will pay your SSS (Social Security), PAGIBIG (home building fund), and PhilHealth (health ins

An Inconvenient Truth

Last night I woke up to a very very bad dream, a nightmare actually.

In this dream, I was inside a complex which looked like a hospital. Everywhere, you can see cameras and apparently all employees are being monitored on those cameras. I saw a person using a sink and while he was not looking, a hand came out, but then I saw people from a 'control room' quickly hiding the hand (through a complicated technology).

Then I saw a room with no windows. I keep on seeing bodies being thrown in that room. The bodies smelled like paint (in the dream the paint was sort of an embalming procedure). Then there were some people who were still alive however there were cloths which were placed inside their system and so they couldn't breathe. At one time, three of them woke up discovering their situation and looking at each other as if crying out for help.

And then I saw my classmate. She was being chased by some men. Apparently, they were her co-members in a fraternity.

Anyway what freaked me out the most in this dream is the scene inside the room with all those dead bodies. After waking up, I couldn't shake off that scene away. For a good few minutes, I couldn't sleep.

What is interesting is that when I woke up, I instantly thought that maybe that place in my dream is actually the ZCMC-Zamboanga City Medical Center (the hospital wherein I will have my duty for that day).

That same day, I went to ZCMC for my duty (at the Psychiatric ward). My immediate reaction was one of extreme shock.

The patients were being kept inside (jail) cells. These small rooms are so dirty and some even smell of urine. Then I can see some beds with no matress (and so the patient had to place some cartons on top of the bed so as not to hurt her back). And then I can also see some of them in the hallway because there was not enough space inside the cells.

The conditions in the Psychiatric ward of ZCMC is beyong upholing. It was inhuman! If you're poor, beware of becoming mentally ill, you would be treated like dogs! You lose your privacy (they don't have comfort rooms inside their rooms, just some small containers for their urine). Some of them sleep using mats. They don't have immediate access to water (they have to call on their watchers to get water for them and most seem unwilling to help them).

What was very shocking was the retarded person inside the psychiatric ward. Imagine that! We were told that there isn't a proper institution for retarded people in this city and so they were placed there.

The first time we were brought inside, I felt so depressed and stressed out. I felt like I was living in medieval Europe. The conditons are just so dire that you feel so blessed and lucky not to be one of them.

For a while tears welled from my eyes.

But of course, we are student nurses and so there's no room for overwhelming emotions. We are there to take care of the sick and that's what we have to do.

PATIENT WITH NO ROOM
'JAIL CELLS'
NON-THERAPEUTIC GATE
WARD 9
ZCMC WARD 9 (PSYCHIATRIC WARD)
GREEN AREA OF ZCMC

Comments

  1. My mother was there, were they providing good service specially the food, medicine, sanitation & whatsoever ?coz im worried what would they do her,
    my mother was in ward 9 & im afraid the situation there will make it worse...
    Pls. Help me :(

    ReplyDelete
  2. I'm sorry to hear about your mother. I don't have any information regarding the quality of food being served. All the information that I have is what was posted above. =(

    ReplyDelete
  3. I was shocked on the pictures you've posted since I also had my psychiatric ward duty during my college days. I hope it's not that rude to compare the psychiatric hospital here in my city, it's really different beside of course the jail like room which is for the safety of everyone. However, it's well secured with 24 hrs security guards around, have their own bath and comfort room and with good cleaners to keep the environment clean and fresh. I hope that someday, someone will eventually help to establish a good hospital for them.

    Anyway, good reads. Thanks for sharing.

    ReplyDelete

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