14 Call Center Interview Questions & Answers

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The call center industry is one of the fastest growing in the country these days. As recently as ten years ago, there were only a few call center agents and the word call center was hardly ever used in the country. Today, almost every family has at least one member working in the call center industry. The reason for this boom is partly economics. In the Philippines, low paying jobs are very notorious and while call centers set up shop here because of the low labor costs, Filipinos decide to work for the call center industry because it pays higher than average wages. Consider this: if you are an average worker with an entry level position, you probably are getting paid seven to ten thousand a month; meanwhile, an average employee in the call center industry with an entry level position will get around fifteen thousand pesos a month, plus free dental and health benefits (HMO). Call centers also will pay your SSS (Social Security), PAGIBIG (home building fund), and PhilHealth (health ins
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A Realization


The sight that welcomed us at the City Health Office was horrific. What's worse was our clinical instructor wasn't able to brief us on the days task, physical set up, etc. In other words I was on my own. Of course the clinical instructor was there to help us but we were around 8 student nurses and she was just one person. So we had to use the skills we never developed but should have developed over the past three years.



After the consultation was over, it was over to the second floor to have a discussion. Before the discussion, our clinical instructor took the moment to point out our mistakes which was quite a handful. One of the things she mentioned that really hit me was the thing about us not showing care to the patients. She then asked us if we still remembered our patients. That was the hardest blow I think. You see, during these consultations our job is to assess the patients health status. Usually, I would experience forgetting who my patient is upon leaving them to get the b.p apparatus. Our clinical instructor said that this was a sign of not giving quality care to the patients.

Oh well. By the way, (it's not readable but below the words oficina de salud is an inscription which goes like this: nuestro deseo es un ciudad sin enfermedad (not exact words) which translates in english into Our wish is to have a city free from dieases. My initial thought was: Ese es un sueno imposible. That is an impossible dream.

Comments

  1. AnonymousTuesday, February 06, 2007 1:41:00 PM

    hahaha, ang hilig mo pala sa mga ganitong bagay.

    ReplyDelete

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