14 Call Center Interview Questions & Answers

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The call center industry is one of the fastest growing in the country these days. As recently as ten years ago, there were only a few call center agents and the word call center was hardly ever used in the country. Today, almost every family has at least one member working in the call center industry. The reason for this boom is partly economics. In the Philippines, low paying jobs are very notorious and while call centers set up shop here because of the low labor costs, Filipinos decide to work for the call center industry because it pays higher than average wages. Consider this: if you are an average worker with an entry level position, you probably are getting paid seven to ten thousand a month; meanwhile, an average employee in the call center industry with an entry level position will get around fifteen thousand pesos a month, plus free dental and health benefits (HMO). Call centers also will pay your SSS (Social Security), PAGIBIG (home building fund), and PhilHealth (health ins...
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Navigating Security and Evolution: The Dual Dance of Human Life

I think I had a download last night through a dream. It was a message about why we are here. I can't recall the dream anymore but I remember the message that I was given. 

We are here to sort of strike a balance between our need for safety as well as our need for growth.

There is no growth in safety. However, we can't be in growth mode perpetually either. 

When we left the garden of Eden, we chose growth over safety.

Stay too long in safety and we become restless and stagnant. However, too much growth will soon burn us out and we start craving for safety again.

In fact, I realize that our lives in this planet is often composed of periods of safety and growth. Often, we build and crave for safety only for us to get bored in the end and then we start to yearn for growth again.

Therefore, we live in a perpetual cycle of oscillating between growth and safety. From Eden, to exile, to return. From comfort, to quest, to home again.

Does this make sense to you?

Our life on this planet is a constant balancing of safety and growth. Some people overdo growth and end up destroying themselves. Meanwhile others overdo safety and end up stagnant or not learning a lot in their lifetimes.

Today, a lot of things are happening which is forcing us to reflect on our need for safety and growth such as the emergence of Artificial Intelligence. While a timeline definitely exists wherein we effectively harness AI's potential without losing our own humanity in the process, I think a dystopian timeline involving AI use also exists.

Do we choose what is familiar and comforting or do we dare challenge ourselves and expand our horizons?

Existence outside of this meat suit and 3D planet is perpetual peace but there is no growth in peace and that is why we choose to come here to have this grand 3D experience called life.


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