14 Call Center Interview Questions & Answers

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The call center industry is one of the fastest growing in the country these days. As recently as ten years ago, there were only a few call center agents and the word call center was hardly ever used in the country. Today, almost every family has at least one member working in the call center industry. The reason for this boom is partly economics. In the Philippines, low paying jobs are very notorious and while call centers set up shop here because of the low labor costs, Filipinos decide to work for the call center industry because it pays higher than average wages. Consider this: if you are an average worker with an entry level position, you probably are getting paid seven to ten thousand a month; meanwhile, an average employee in the call center industry with an entry level position will get around fifteen thousand pesos a month, plus free dental and health benefits (HMO). Call centers also will pay your SSS (Social Security), PAGIBIG (home building fund), and PhilHealth (health ins
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Tiempo Muerto

I recently discovered this term through an article about the impending sugar shortage in the country. Literally, it means 'dead time'. But apparently, it is used in the sugar industry in Central Philippines to refer to the off-season of sugar or the time between planting sugarcane and waiting for the harvest.

I find it very interesting how deeply embedded the Spanish language is in this industry that dates back to the Spanish era. The phrase 'tiempo muerto' is also memorable to me because about ten years ago I googled what 'idle time' was in Spanish (tiempos muertos). To be honest, I don't even remember why I did that but it's amazing that our subconscious mind can retain insignificant information that we have come across only once in our lives.

The unfortunate story of the looming sugar shortage began last year when unfavorable weather conditions (La Niña) and high fertilizer costs resulted to a reduction in our sugar production. High global sugar prices also led to lower yields as producers would harvest their crops too early.

Will the country experience a sugar shortage? Perhaps not as sugar producers are willing to have an early 'tiempo suerte' (a term used to refer to the sugar milling season or the culmination of 'tiempo muerto'). But does it mean that local sugar prices will go back to what they used to be? Probably not as inputs and global prices are very high right now.
 
Since sugar does not expire, it would be a good idea to stock up on this sweetener in case a shortage does happen. 





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