14 Call Center Interview Questions & Answers

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The call center industry is one of the fastest growing in the country these days. As recently as ten years ago, there were only a few call center agents and the word call center was hardly ever used in the country. Today, almost every family has at least one member working in the call center industry. The reason for this boom is partly economics. In the Philippines, low paying jobs are very notorious and while call centers set up shop here because of the low labor costs, Filipinos decide to work for the call center industry because it pays higher than average wages. Consider this: if you are an average worker with an entry level position, you probably are getting paid seven to ten thousand a month; meanwhile, an average employee in the call center industry with an entry level position will get around fifteen thousand pesos a month, plus free dental and health benefits (HMO). Call centers also will pay your SSS (Social Security), PAGIBIG (home building fund), and PhilHealth (health ins...
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BSP Easing Through Credit Cards

Starting on November 3, credit card users can only be charged a maximum of monthly interest rate of 2%.. While the Banko Sentral ng Pilipinas said that there will be no more monetary easing for this year, it looks like they have done so through credit cards (annual interest rates used to be at 18 to 58%). The policy will be reviewed every 6 months.

The fat cats at BSP do not seem to understand that the economic crisis we are facing today is due to the uncertainty brought about by the pandemic. They, themselves have said that our fundamentals are intact so I don't know how lowering interest rates can help the economy.

I mean do you really feel like purchasing a flat screen TV these days? Of course not. Businessmen feel the same way. They won't start a business in these conditions.

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