14 Call Center Interview Questions & Answers

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The call center industry is one of the fastest growing in the country these days. As recently as ten years ago, there were only a few call center agents and the word call center was hardly ever used in the country. Today, almost every family has at least one member working in the call center industry. The reason for this boom is partly economics. In the Philippines, low paying jobs are very notorious and while call centers set up shop here because of the low labor costs, Filipinos decide to work for the call center industry because it pays higher than average wages. Consider this: if you are an average worker with an entry level position, you probably are getting paid seven to ten thousand a month; meanwhile, an average employee in the call center industry with an entry level position will get around fifteen thousand pesos a month, plus free dental and health benefits (HMO). Call centers also will pay your SSS (Social Security), PAGIBIG (home building fund), and PhilHealth (health ins...
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Help! I'm Becoming a Cynic!

A long time ago, I would never have questioned any desire to learn or do something new. Why else would I have self-studied Spanish, started a cacti and succulent collection, or created a website for Filipino writers when I was a teenager? I miss the old me who just did things for the fun of it. Today, whenever I am presented with an idea to learn or do something new, I always ask myself if it's worth the trouble and if I will get anything out of it. This is probably why I haven't done or learned anything new in the past few years of my life.

I read some articles online about cynicism and they say that part of it is being older. Being older means that you now have a jar of experiences that you can dip into whenever you're faced with decision-making. While it tends to take out the fun in life, cynicism is also useful because it makes us cautious and caution is always a good thing. Not too much of it, anyway.

I remember, a few years ago, while visiting my hometown, upon telling a relative that I wanted to visit Santa Cruz island and write about my experience, he asked me, why in the world would you want to do that? He even asked me sarcastically if I worked for the department of tourism. At the time, I really wasn't sure how to answer that question. I mean, I just wanted to do it for the sake of doing it. Does there really have to be a reason? Today, I find myself asking the same question whenever I want to try something new. 

In fact, just a few minutes ago, I was watching some videos about digital marketing because that was one of the things that I have always wanted to learn but after a few hours, I found myself starting to question the wisdom in doing it. So I gave up and wrote this blog post instead.

Here is an article to check if you are a cynic: 11 Undeniable Signs You're Becoming Cynical. Unfortunately, I exhibit 8 out of the 11 signs.  I shudder to think about it but is it possible that I am turning into the very people I swore to myself I would never turn into?

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