14 Call Center Interview Questions & Answers

Image
The call center industry is one of the fastest growing in the country these days. As recently as ten years ago, there were only a few call center agents and the word call center was hardly ever used in the country. Today, almost every family has at least one member working in the call center industry. The reason for this boom is partly economics. In the Philippines, low paying jobs are very notorious and while call centers set up shop here because of the low labor costs, Filipinos decide to work for the call center industry because it pays higher than average wages. Consider this: if you are an average worker with an entry level position, you probably are getting paid seven to ten thousand a month; meanwhile, an average employee in the call center industry with an entry level position will get around fifteen thousand pesos a month, plus free dental and health benefits (HMO). Call centers also will pay your SSS (Social Security), PAGIBIG (home building fund), and PhilHealth (health ins
149 comments

A Hundred Peso Life Lesson

Recently, I encountered numerous problems in opening bank accounts, applying for internet service, and etcetera because I do not have any government issued primary IDs. I had then decided to apply for a passport (this being the easiest and fastest way of getting a government issued ID).

From the LRT libertad station, I hired a trycicle to take me to the DFA nearby. I saw a signboard which said that trycicle fare going to the DFA is only 7 pesos. That prompted me to just take a trycicle instead of asking strangers for directions until I arrive at my destination. That turned out to be a big mistake!

The trycicle driver dropped me off in front of a small stall which looked like a pawnshop. There was a guy who asked me if I had an application form already. I said no. He ushered me inside their office and gave me one. He then proceeded to question me about requirements. He inspected my pictures (which I had done in a mall) and told me that they do not comply to DFA standards. He asked me to get inside a booth and have my picture taken again. At that point, what I had in mind was to just get the form but these fixers were gifted with convincing powers and armed with acting prowess that they were able to make me get inside that booth. I was not even told regarding fees or the presence of one. They make you feel as if they want to help you that you'd feel bad and guilty about questioning their motives. Inside the booth, I was starting to get uncomfortable. The person taking pictures told me to button up my polo which was colored light blue. From research, i knew that passport photos should be taken with the subject using formal wear. I was then asked to pay 187 pesos. Of course at this point, you feel obliged to pay up that fee. I payed the said amount.

Next I was told that the spelling of my middle name (Cadungog) in my voters ID was wrong. Indeed it was. It had an L instead of a C. They told me that I had to make an affidavit which will cost me a whopping 250 pesos. At this point, I was getting filled with all kinds of emotions. Fear, confusion, and anger enveloped me that I felt glued to the floor, paralyzed. After a good few seconds, I was able to gather my wits. I demanded my requirements back and got out of that hell hole. Even after storming out of there, I was still being followed by these people.

What is amazing about these awesome people is their talent at manipulating people. Another thing that makes it difficult to avoid these fixers is the fact that they actually have real offices with computers and that they actually scrutinize your requirements (making you feel like they are the real deal). I honestly would pay a million if anyone can turn me into one of those people.

My nightmare with these group of people is a worthy experience. I have learned my lesson and would take extra precaution next time. I have also learned to never let my guard down and to be on to people's tricks all the time.

Inside the DFA, I have learned that there were many others who were victimized by these band of fixers. Some even lost as much as 500 pesos! I also learned that the photos which I had were compliant to DFA standards after all. I also discovered that I do not need an afidavit anymore.

With the passport jacket (worth around 40 pesos I believe), and the set of 6 2x2 pictures, I technically lost only around a hundred pesos, a good price for a very invaluable lesson.

Comments

Post a Comment

Popular posts from this blog

How to Register to DITO Promos Thru Text

Image
I was scratching my head trying to figure out how to register to DITO promos without going through their app. I don't know why but apparently DITO's app needs internet connection to be accessed. How very counterintuitive! Imagine, I was about to register to a Smart Promo just to access their app and subscribe to a promo! Anyway, thank goodness I was able to find a way to subscribe to DITO promos without using their app. Here is how you can register to DITO promos thru text: 1. Text HELP or 0000 to 185. This is free of charge. 2. You will receive a reply with the menu. Choose 'Buy Promo'. 3. Choose your desired promo and confirm your purchase. That's it! Now you just have to wait for a text confirmation or try to check if you can now access the internet. Hope this helps you out!
READ MORE

Cuando by Comic Relief song lyrics

Image
I could describe Comic Relief in two words: cutting edge. Gone now are the times when all the Chabacano songs that we hear were about the place itself. We finally heard a pop song in Chabacano. What's great is that it's not just any Chabacano pop song, it's a good one too. It doesn't sound corny like the other songs that we hear and it's very modernized so the youth could very much relate to it. Pirmi kita ta oi: bueno pa el maga Bisaya, bale el maga de ila cancion. Pues, ahora tiene ya tambien kita bale canciones en Chabacano. Cuando Lyrics by Comic Relief Que tal man tu ahora? Donde anda? Libre ba tu, puede yo lleva pasea Pasencia conmigo Si bodi man yo Pero precura yo dale contigo el todo Hinde ba tu ta sinti? De jalo lang que sufri Ta canta este cancion Con todo mi corazon pati mi pensamiento Cuando, cuando contesta? Pirmi yo ta resa Que kita dos ay queda Tu dulce palabra Pirmi yo ta espera Cuando tu contesta Si hinde ahora Cunda
READ MORE

No te Vayas de Zamboanga Song Lyrics

Image
No te vayas, no te vayas de Zamboanga Que me puedes, que me puedes olvidar No te vayas, no te vayas, ni me dejes Que yo sin ti, no puedo estar No llores, paloma mia No llores que volvere No llores que en cuando llegue Paloma mia, te escribire Con un pluma de ave Y un pedazo de papel Con la sangre de mis venas Paloma mia, te escribire. No Te Vayas de Zamboanga  is a Zamboangueño Spanish folk song written by Juan Cuadrado, Sr., a Spaniard who decided to stay in Zamboanga after the Spanish soldiers left the country. I read somewhere that this song was used in a Zarzuela entitled De Cavite A Zamboanga . In this Zarzuela , a Caviteña sings this song to her boyfriend who is going to Zamboanga. This is probably why there are versions wherein this song is titled No Te Vayas A Zamboanga . In fact, the English version of this song is translated from No Te Vayas A Zamboanga (Don't you go to far Zamboanga). This title however doesn't sit well among Zamboang
READ MORE