Posts

Showing posts from September, 2008

14 Call Center Interview Questions & Answers

Image
The call center industry is one of the fastest growing in the country these days. As recently as ten years ago, there were only a few call center agents and the word call center was hardly ever used in the country. Today, almost every family has at least one member working in the call center industry. The reason for this boom is partly economics. In the Philippines, low paying jobs are very notorious and while call centers set up shop here because of the low labor costs, Filipinos decide to work for the call center industry because it pays higher than average wages. Consider this: if you are an average worker with an entry level position, you probably are getting paid seven to ten thousand a month; meanwhile, an average employee in the call center industry with an entry level position will get around fifteen thousand pesos a month, plus free dental and health benefits (HMO). Call centers also will pay your SSS (Social Security), PAGIBIG (home building fund), and PhilHealth (health ins
149 comments
READ MORE

How to Sign Up for an SSS Online Account

If you have been wondering how to set up that account in SSS to make online inquiries like loan eligibilty, and premium payments, here's a step by step guide. First go to http://www.sss.gov.ph/ Place or hover your mouse on 'My.SSS' which is one of the items in the main menu (found near 'Home' and 'Memerbership'. Then click on 'Register'. You would now be brought to a different page. Select 'Member'. You would now be brought to the application form. Be sure to fill up all the information needed. The email address part is very important, make sure it is a working email address because this is where they'll send you your password. After registering, you would be receiving 3 different emails from SSS, each with a password. You'll be confused as to which one it really is. The trick is to use the password found in the first email which was sent to you. If that doesn't work, try the latest or the last one sent to you. Another tip h
Post a Comment
READ MORE

Smart BroKen?

When I did my research about ISPs which would be available to me, the first thing that I considered was the ease of the application process. My problem is that I still do not have any primary ID and no billing statement. When I found out that Smart Bro's requirement was just a single ID (it doesn't even have to be a primary ID), I immediately decided to go with it. It was also the only one which had good reps (at least those that I encountered) who were able to explain what I would be getting. What I noticed with other ISPs (like Destiny, PLDT, etc) were the number of complicated packages that they offered which their own reps can't even properly explain. That's mainly what turned me off about the other ISPs. With Smart Bro, there's basically just plan 999 and plan 799 for post paid and it's basically you get Internet service, that's it, no more confusing package names and requirements. After doing intensive research though, I have later which was (too late)
Post a Comment
READ MORE

From Sunset till sunrise

That is the time that I work. Yes, I work at nights. I am not however a bad person, nor am I an antisocial. I am simply a call center agent on a graveyard shift. After being on the night shift for almost 10 months now, I am starting to feel like I am living on the American timezone. Aside from this, I am also feeling like I can't tolerate glaring sunlight anymore. You see, most of the times, I would start my shift at around 8 pm and end at 5 am. That means that I leave the house at night and arrive home just before the sun rises. In short, I don't get touched by sunlight at all. During weekdays, I would always plan to wake up at around 3 pm so that I could do my banking, pay bills, do my groceries, put out the trash, and go to the mall with my friends. Most of the times though, I couldn't bring myself to rise at that time and seeing the sun still shining outside just makes matters worst. It is as if I feel like I can't tolerate the sun anymore. This is what hap
6 comments
READ MORE

CIRCULAR NO. 608 from the Banko Sentral ng Pilipinas: Only 1 (one) ID needed to open an account

Yes, that's right the Banko Sentral ng Pilipinas issued a circular last May this year amending the number of (and expanding the type of ) valid identification cards needed by a person to open a bank account. Supposedly, fifteen days after the date of issuance, banks should be following this new regulation. Sadly, I have yet to find a bank which follows this order from Bank Sentral ng Pilipinas . Honestly though, I don't have any idea what the functions of the BSP are and so I did some research. The official website of the BSP is a bit disappointing, it set out very vague responsibilities of the BSP . I did find that central banks (in general) have regulation and supervision powers over the banking industry and thus it brings me to question, are banks required to follow what the BSP says? The difficulty of opening a bank account is frustrating and could be costing the country quite a lot. What should have been stored in the vault of a bank (earning interest and prev
1 comment
READ MORE