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Showing posts from June, 2008

14 Call Center Interview Questions & Answers

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The call center industry is one of the fastest growing in the country these days. As recently as ten years ago, there were only a few call center agents and the word call center was hardly ever used in the country. Today, almost every family has at least one member working in the call center industry. The reason for this boom is partly economics. In the Philippines, low paying jobs are very notorious and while call centers set up shop here because of the low labor costs, Filipinos decide to work for the call center industry because it pays higher than average wages. Consider this: if you are an average worker with an entry level position, you probably are getting paid seven to ten thousand a month; meanwhile, an average employee in the call center industry with an entry level position will get around fifteen thousand pesos a month, plus free dental and health benefits (HMO). Call centers also will pay your SSS (Social Security), PAGIBIG (home building fund), and PhilHealth (health ins
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Miguel Mendoza in Pinoy Dream Academy!

Yes, you read right. Miguel Mendoza from Philippine Idol is now in Pinoy Dream Academy. The idol hopeful was on the top 4 of Philippine Idol and was battered with a lot of criticisms over his ability as a singer. Now, Miguel is in another reality talent show (and again ) with one of the judges from Philippine Idol, Ryan Cayabyab. It would be fascinating to watch what kind of interaction would take place between the two given their past. Another thing to watch for would be whether Miguel Mendoza has already improved on his singing. In Philippine Idol, the judges kept on telling him that he is too young for the competition and his voice is not yet 'ready'. He is now 18, and we shall see whether the increase in his age would mean an increase in his singing prowess. Pinoy Dream Academy airs every weekdays at 9:30 PM (now defunct).
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On the rise: Anti Americanism in the Philippines

There is increased hatred for Americans in the world today, especially among Arabs. This hatred is coming from a middle east which is increasingly embracing radical Islamism and its teachings. However, would you believe me if I tell you that Anti Americanism also exists in the Philippines? This new found hatred sources from some people who talk with Americans everyday over the phone. Yes, there is increasing hatred for Americans and ironically, they are coming from call centre agents. I have a friend who (after working for five years in a big hospital in Manila) was finally granted the chance to work in the US. For most Filipinos nurses or Filipinos in general, this is the epitome of success. This friend, while processing her papers, decided to work in a call centre (not just to earn some money while out of work but also to improve her English). When she finally was finished with the processing of her papers, she admitted that she finds working in the USA not that attractive anym
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Providence

It is four o clock in the morning. Right now, I am thinking whether I should be moving to another house. You see, my landlady here is complaining about the spike in her electricity consumption the following month. She was wanting me to pay the difference between her usual and her current consumption. This got me to think that I should just move to another house. In the process, I found myself very reserved in trying to come up with a decision. This is just contrary to the way I made decisions and how quickly I acted on them in the first few months that I was here. There were numerous events in my life which led me to go on this suicide mission. I remember telling my mom that I would like to go to Manila and take up medical transcribing back when I was a sophomore in college. Of course, my request was denied. At the very first few times that I went on duty at the health centres and hospitals in Zamboanga, I already knew that I do not want to be a nurse. I chewed up third year like
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