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Showing posts from January, 2007

14 Call Center Interview Questions & Answers

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The call center industry is one of the fastest growing in the country these days. As recently as ten years ago, there were only a few call center agents and the word call center was hardly ever used in the country. Today, almost every family has at least one member working in the call center industry. The reason for this boom is partly economics. In the Philippines, low paying jobs are very notorious and while call centers set up shop here because of the low labor costs, Filipinos decide to work for the call center industry because it pays higher than average wages. Consider this: if you are an average worker with an entry level position, you probably are getting paid seven to ten thousand a month; meanwhile, an average employee in the call center industry with an entry level position will get around fifteen thousand pesos a month, plus free dental and health benefits (HMO). Call centers also will pay your SSS (Social Security), PAGIBIG (home building fund), and PhilHealth (health ins
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A Realization

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The sight that welcomed us at the City Health Office was horrific. What's worse was our clinical instructor wasn't able to brief us on the days task, physical set up, etc. In other words I was on my own. Of course the clinical instructor was there to help us but we were around 8 student nurses and she was just one person. So we had to use the skills we never developed but should have developed over the past three years. After the consultation was over, it was over to the second floor to have a discussion. Before the discussion, our clinical instructor took the moment to point out our mistakes which was quite a handful. One of the things she mentioned that really hit me w as the thing about us not showing care to the patients. She then asked us if we still remembered our patients. That was the hardest blow I think. You see, during these consultations our job is to assess the patients health status. Usually, I would experience forgetting who my patient is upon leaving them t
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The Boat is Sinking!

This morning my teacher (during NCM *Nursing Care Management*) said that only 20% of the board exam takers last December 2006 passed. 20% is a very alarming rate. That means if there were 100 who took the board exam, only 20 passed. Accordingly, the Nursing Licensure Exam last December 2006 was very objective compared to the previous ones which were very focused on application (nursing procedures). My teacher further said that they asked their students last year to take an exam on nursing procedures. The result was a shocker. Only 2 out of the 50 randomly chosen participants passed. She then went on encouraging us to help the college of Nursing at our school by giving advice as to how they can improve the quality of the nursing education they are imparting. Being a nursing student myself, I can cite many weak links on the whole system. First of all, some clinical instructors are not performing well. Some would not even ask us to do anything. They would stay at the nurse's s
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From a Kapamilya to a Kapuso

In our house, the TV stays on ABS CBN . From the morning show up to the late night news program, the TV seems stuck on 3. Lately however, there have been a sudden change in terms of TV wiewing trends at our house. My mom for one seems to favor the koreanovelas , Bakekang , Sis, and Fantaseryes of GMA over the teleseryes , Home Boy and Deal or no Deal of ABS CBN . Meanwhile, I now prefer GMAs 24 Horas more than ABSs TV Patrol World. TV Patrol was just too much for me. I don't like the fact that ABS CBN sensationalizes its news. A single case of meningococcemia is an outbreak for them. I'd much rather prefer GMAs style of reporting which is very unbiased and plain. I also sometimes go for NBNs Teledyaryo . That is what I would recommend watching for everyone who wish to know only the good news. The Filipinos (even those from the provinces) are seemingly tired of the endless and very predictable telenoveles of ABS CBN . Interestingly, we are now going for the te
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