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14 Call Center Interview Questions & Answers

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The call center industry is one of the fastest growing in the country these days. As recently as ten years ago, there were only a few call center agents and the word call center was hardly ever used in the country. Today, almost every family has at least one member working in the call center industry. The reason for this boom is partly economics. In the Philippines, low paying jobs are very notorious and while call centers set up shop here because of the low labor costs, Filipinos decide to work for the call center industry because it pays higher than average wages. Consider this: if you are an average worker with an entry level position, you probably are getting paid seven to ten thousand a month; meanwhile, an average employee in the call center industry with an entry level position will get around fifteen thousand pesos a month, plus free dental and health benefits (HMO). Call centers also will pay your SSS (Social Security), PAGIBIG (home building fund), and PhilHealth (health ins...
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My Philippine Airlines Experience, a review

The other day, my aunt asked me to book a flight for her to Manila. It was an urgent request and she needed the flight as soon as possible. Being the obedient nephew that I am, I set out to find the soonest flight available. I selected a PAL (Philippine Airlines) flight at 11 in the morning, keyed in my aunt's credit card information, only to be asked for an online shopping PIN by Metrobank. Unfortunately, my aunt didn't know what the Metrobank online shopping PIN was. I checked to see if my dad had a Visa or Mastercard and luckily he did but unfortunately, the flight that I was trying to book was no longer available when I tried again. I proceeded to select the next flight in the afternoon at 4. This time I was able to book the flight successfully. On the day of the flight, my aunt received an email from Philippine Airlines (PAL) telling her that her flight is at 11 AM. Having already received the e-ticket for her 4 PM flight from Philippine Airlines, she was very shocked...
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A Guide on How to Start Saving Money

Saving money is very much like going on a diet; you postpone it until you no longer can. How many times have you experienced telling yourself that you will start cutting back on fatty foods and that you will finally start exercising but for some reason it gets put off again and again? How many times have you tried promising yourself that beginning next payday you will start putting away a few pesos in your bank account only for an impulsive purchase or a spur of the moment weekend night out with your friends to get in the way? In this blog post, you will hopefully learn tips and tricks on how to start a healthy saving habit that will last a lifetime. This is a step by step guide on how to start saving money today. The very first thing that you have to do, and this is the most excruciating part, is to record all your expenses. Now when I say all, I do mean every single peso and centavo that comes out of your pocket. This includes even the five peso coin that you gave to the beggar ...
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The 2 Things You Need to Have a Healthy Financial Life

For those of you who have made the decision to start a life of saving and to have a healthy financial life, congratulations! To most Filipinos who presently save money though, saving money is only a means to get a house, a car, or the latest gadget in the market. In other words, Filipinos do know how to save but for the wrong reasons; they would only save for big purchases but never for the future. This is what I want you to save for, the future. Specifically, I would wish for you to save up for retirement and emergencies. These two are the essentials for a healthy financial life. But before you get too excited on saving for your retirement, I would really like for you to start first on saving for your emergency fund. Now what is an emergency fund? It is essentially what its name suggests, a rainy day fund. It may be used to cover expenses during an unexpected layoff or an unforeseen medical expense. And how much of an emergency fund do you need? If you listen to Suze Orman, she re...
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Is Globe Double Charging?

In the past, getting charged for texts twice (sometimes even thrice) was not that uncommon. This usually happens when your phone only has one or two signal bars; you try to send an SMS multiple times, but you keep on getting a message saying that sending has failed. Little do you know, the message had already been sent, and thus, you get charged multiple times for just one message. There really is no way to dispute these charges except to check your cell phone credit balance after each time you send a text message, and your phone shows a good signal, but your phone tells you that sending failed. These occurrences have decreased in the past few years, but recently I, unfortunately, have encountered it again. I am not even sure if indeed these have decreased, or maybe I’m not just paying attention to my cell phone credit balance very much lately. It happened last weekend. I loaded my phone with 25 Immortal Texts to Globe/TM and 5 Immortal Texts to other networks. After getting a conf...
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