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14 Call Center Interview Questions & Answers

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The call center industry is one of the fastest growing in the country these days. As recently as ten years ago, there were only a few call center agents and the word call center was hardly ever used in the country. Today, almost every family has at least one member working in the call center industry. The reason for this boom is partly economics. In the Philippines, low paying jobs are very notorious and while call centers set up shop here because of the low labor costs, Filipinos decide to work for the call center industry because it pays higher than average wages. Consider this: if you are an average worker with an entry level position, you probably are getting paid seven to ten thousand a month; meanwhile, an average employee in the call center industry with an entry level position will get around fifteen thousand pesos a month, plus free dental and health benefits (HMO). Call centers also will pay your SSS (Social Security), PAGIBIG (home building fund), and PhilHealth (health ins...
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I Won!

As a child, my parents told me that I was sort of lucky and always had a good chance at winning games of chance. To date, I have won my fair share of candies, mugs, and other prizes during a school or office raffle draw. Nothing big though, nothing like an appliance or a million pesos. I can say that I was never convinced that I was lucky. Growing up, I disliked the idea of people depending upon lotteries to uplift them from poverty. In fact I hated it when my dad bought a lotto ticket. I would always tell him that depending upon chance is a very defeatist's way of living life. In my almost two year stay in Manila, I had never bought a single lotto ticket amid the ballooning jackpots. It was only more than two months ago that I had another encounter with games of chance. A friend of mine from work bought this scratch-and-win type of card wherein there were two columns to scratch, the first was your hand and the second was the other hand. If your hand won, then you win the cor...
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