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Showing posts from May, 2008

14 Call Center Interview Questions & Answers

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The call center industry is one of the fastest growing in the country these days. As recently as ten years ago, there were only a few call center agents and the word call center was hardly ever used in the country. Today, almost every family has at least one member working in the call center industry. The reason for this boom is partly economics. In the Philippines, low paying jobs are very notorious and while call centers set up shop here because of the low labor costs, Filipinos decide to work for the call center industry because it pays higher than average wages. Consider this: if you are an average worker with an entry level position, you probably are getting paid seven to ten thousand a month; meanwhile, an average employee in the call center industry with an entry level position will get around fifteen thousand pesos a month, plus free dental and health benefits (HMO). Call centers also will pay your SSS (Social Security), PAGIBIG (home building fund), and PhilHealth (health ins
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My Western Union Nightmare

It happened when I stated earning money from Google Adsense. Adsense gave an option to its publishers to get their earnings via Western Union. In the past, the only option was by check which is sent through DHL (which was quite expensive) or the post office (which gets your check lost or steals it). The news that the Western Union option is already available to get your earnings sent a wave of cheer to all Adsense publishers. I too was thrilled at the news. However, I was disappointed with the people at the Western Union branches. They are very stiff and not at all customer oriented. I claimed my initial payment from Adsense from an RCPI in Zamboanga city. When I was there, I was able to use my student ID to claim my payment however when I got here, I was informed that there had been a change in their policies. I apparently had to show 2 Ids to claim payment and what’s worse was that I do not have any of the IDs that they were accepting. I had no TIN ID, no SSS ID, nada. I was redu
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No More Voices

There was a time in my life when I heard voices inside my head. I knew even then that they were part of my defense mechanism which tried to subside the depression and the loneliness I used to feel. At night, I couldn’t go to sleep because of those voices. I remember engulfing my head with a pillow that was a pathetic attempt to drown them out. I forgot who said it, but I do believe someone famous said that we all are neurotic and/or psychotic to a certain level. I’m not one of those people. You could say that my condition was already extreme for romanticization. I guess it all started when I entered high school. Back then I was made to go to a school which was supposedly for the gifted. Unfortunately, my talents were not as broad as the school required from a student. Those were four hellish years in my life. I was no good at math and science which were the primary focus of that school’s curriculum. I guess the pressure really got to me. We studied masteral level math which made
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