Call Center Agent Resume Template and Sample


Do you want to download a free resume template for a call center job? Then you came to the right place! In this blog post, I will discuss how to make a call center resume as well as provide you with a free call center resume sample. Making your call center resume should be fast and very easy. It should be very simple, concise, and to the point. There are only six things that call center resumes should contain: your data, work experience, educational background, skills, references, and good grammar.

Do you want to be more fluent in English? I highly recommend using Grammarly, a virtual grammar tutor. Click here to sign up for free! 



Name:
Address:
Contact Number:
Email:

Objectives: To obtain a position as a customer service representative and work with my fullest potential

Data

Birth Date:
Birth Place:
Age:
Gender:
Civil Status:

Work Experience

Company name 1:
Company Address:
Date:
Position:
Responsibilities assumed: (e.g.,. Maintained client accounts, answered inquiries about company's products)

Company name 2:
Company Address:
Date:
Position:
Responsibilities assumed:

Educational Background

College:
Course/ Program graduated:
Achievements:

High School:
Achievements:

Abilities
  • Good English communication skills
  • Good listener
  • Ability to handle stress effectively
  • Ability to deliver superb customer service experience
Computer Skills
  • Proficient and Knowledgeable in most computer programs like Microsoft Office programs
  • Able to troubleshoot computer problems on my own
  • Good typing speed (40 words per minute)
References

Name of reference 1:
Position/ Job Title:
Workplace:
Contact number:

Name of reference 2:
Position/ Job Title:
Workplace:
Contact number:

Now I’m going to discuss in detail the five things that resumes for call centers should contain.

The first thing that a call center resume should have is, of course, your data. This is the section where you put your birth date, birth place, age, gender, and civil status.

The second thing that a call center resume should contain is your work experience. The reason you would want to put your work experience right after your data is to keep the person reviewing your resume interested. Make sure to list your work experiences in chronological order (the most recent work experience should come first on the list). Of course if you don’t have any work experience yet, put your educational background right after your data.

The third thing that should come on your call center resume is your educational background. Your employer wouldn’t care about knowing which school you went to for your elementary school education so remember to list only your high school and college educational background on your call center resume.

READ: 14 Most Common Call Center Interview Questions and Answers

The fourth thing that you would need to put in a call center resume is your skills. On the skills section, make sure that the skills you list are related to the skills needed in the industry.

The fifth thing that you should put in your call center resume is your reference. It is a good idea to limit your references to a minimum and a maximum of three. Please get permission from the people who you will list as your reference before putting their names on your call center resume. Make sure that the contact numbers of your references are updated.

And last, but not the least is grammar. Make sure that the grammar in your resume is correct because grammar mistakes are a turn off for employers. If you wish to improve the English grammar in your resume, I highly recommend using Grammarly, a virtual grammar tutor. Click here to sign up for free.

The call center resume sample presented above shows you the typical call center resume format. It can be used even by applicants without experience. Feel free to edit it according to your needs.