Call Center Agent Resume Template and Sample


Do you want to download a free resume template for a call center job? Then you came to the right place! In this blog post, I will discuss how to make a call center resume as well as provide you with a free call center resume sample. Making your call center resume should be fast and very easy. It should be very simple, concise, and to the point. There are only six things that call center resumes should contain: your data, work experience, educational background, skills, references, and good grammar.

Do you want to be more fluent in English? I highly recommend using Grammarly, a virtual grammar tutor. Click here to sign up for free! 




Name:
Address:
Contact Number:
Email:

Objectives: To obtain a position as a customer service representative and work with my fullest potential

Data

Birth Date:
Birth Place:
Age:
Gender:
Civil Status:

Work Experience

Company name 1:
Company Address:
Date:
Position:
Responsibilities assumed: (e.g.,. Maintained client accounts, answered inquiries about company's products)

Company name 2:
Company Address:
Date:
Position:
Responsibilities assumed:

Educational Background

College:
Course/ Program graduated:
Achievements:

High School:
Achievements:

Abilities
  • Good English communication skills
  • Good listener
  • Ability to handle stress effectively
  • Ability to deliver superb customer service experience
Computer Skills
  • Proficient and Knowledgeable in most computer programs like Microsoft Office programs
  • Able to troubleshoot computer problems on my own
  • Good typing speed (40 words per minute)
References

Name of reference 1:
Position/ Job Title:
Workplace:
Contact number:

Name of reference 2:
Position/ Job Title:
Workplace:
Contact number:

Now I’m going to discuss in detail the five things that resumes for call centers should contain.

The first thing that a call center resume should have is, of course, your data. This is the section where you put your birth date, birth place, age, gender, and civil status.

The second thing that a call center resume should contain is your work experience. The reason you would want to put your work experience right after your data is to keep the person reviewing your resume interested. Make sure to list your work experiences in chronological order (the most recent work experience should come first on the list). Of course if you don’t have any work experience yet, put your educational background right after your data.

The third thing that should come on your call center resume is your educational background. Your employer wouldn’t care about knowing which school you went to for your elementary school education so remember to list only your high school and college educational background on your call center resume.

READ: 14 Most Common Call Center Interview Questions and Answers

The fourth thing that you would need to put in a call center resume is your skills. On the skills section, make sure that the skills you list are related to the skills needed in the industry.

The fifth thing that you should put in your call center resume is your reference. It is a good idea to limit your references to a minimum and a maximum of three. Please get permission from the people who you will list as your reference before putting their names on your call center resume. Make sure that the contact numbers of your references are updated.

And last, but not the least is grammar. Make sure that the grammar in your resume is correct because grammar mistakes are a turn off for employers. If you wish to improve the English grammar in your resume, I highly recommend using Grammarly, a virtual grammar tutor. Click here to sign up for free.

The call center resume sample presented above shows you the typical call center resume format. It can be used even by applicants without experience. Feel free to edit it according to your needs.

68 comments:

  1. thanks for posting this! it helped me a lot in making my resume. :)

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  2. thank you very much for the information..now im ready and i know now what im going to do...

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  3. thank you so much!!! your giving me a lot of information. I've been researching but this im fully understand and satisfied... a million thanks to you!

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  4. This is very outdated form of resume. Nobody wants to know where you were born. Period. And civil status? Please. You're making a great mistake if you'll create a resume similar to this format. Try searching Google on how to make effective resume format instead.

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  5. thank you..now i will start to do my first resume GODSPEED ...

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  6. Thanks! This realy help me to build my self confide nce.

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  7. Can I include my internship program in college (OJT) in working experience? By the way thank you for your very helpful blog.

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  8. Hi Maikko. Yes, you can definitely include OJT experiences in your resume. But make sure that you know what skills you have learned from such training (e.g. leadership, punctuality, flexibility, etc) so that you know how to relate your OJT with the job you are applying for.

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  9. Its a great blog and its help me to find job. I am face many of interview and mostly interviewer reject my resume.once i see your blog in internet and make my resume as per your best resume format 2015 guidelines and in my next interview i got a job in the basis of my knowledge and attractive resume pattern .

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  10. Its easier to form reume on this format thankyou for the blog

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  11. I don't have work exp what should i replace? It is okay if i'm not included the reference?

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  12. Thank you for this blog so now i know how to make a resume easier..

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  13. Hi Anonymous. Your educational background would do if you don't have any work experience yet. It's better to have references in the resume. :-)

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  14. Would I need to have my picture on the resume when applying to call centers? Would it be appropriate?

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  15. It isn't necessary but it's good to have one on your resume.

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  16. hi kuya jerome ?? tnx for this blog..I really need information about call center..coz' I really want to apply as a CSR .. ;) maybe you can give me some more tips :)

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  17. You're welcome. You may also read my other articles on call centers @ http://allicanhandle.blogspot.com/p/blog-page_7092.html

    :-)

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  18. Hi Mr. Jerome .
    I am a highschool graduate and I'm willing to apply as a call center agent. Im only 18 and preparing myself for an interview and I am starting making a resume. I didn't finish my first semester in college do I have to mention in a resume about that ?

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  19. Hi EJMC. Yes, that part will have to be mentioned in the educational background section of the resume. :-)

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  20. Thnk you for this blog post! I will have a call center interview in 1 week. It helps me a lot reading your blog.. Now i think i can pass that interview afer reading this one.. Godbless!

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  21. Thank you for this blog.. i hope one of these days.. ma- hired ako.. Godbless ^^

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  22. You're welcome! Good luck on your future job interviews. :-)

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  23. I hope this will help me a lot. Thanks to your life kuya.

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  24. Perfect! resume is a very important thing we need to consider in applying for a job. It creates a good first impression of us to help us land the job

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  25. Thank you for this blog. It helps a lot :-)
    God bless.

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  26. Im satisfied. Now im gonna make my first resume. Thanks 😄

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  27. Tumatanggap po ba sila ng part time? Nag aaral pa po kasi ako, 4th yr college, pero maluwag naman yung schedule so I'm thinking of applying. Salamat po sa sasagot :)

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  28. Hi po,
    Ok lng ho ba walang picture
    Yong resume?

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  29. Hi Jerome. My boyfriend has stopped in college during 2nd semester should i state it on the resume. Thankey. Can u pls provide me a significant objectives as well for call center.

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  30. @Anonymous Some call centers accept part timers.

    @Honey Yes, it is okay not to put a photo on your resume.

    @Aizell Yes, that should be indicated in the resume.

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  31. Hi. I don't have any work experience, do i need to put this work experience on my resume? please i need you answer. Thank you!

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  32. Hi. Your educational background would suffice in lieu of work experience.

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  33. Nice blog, It helps a lot, Thank You :-)

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  34. Sir,what if I'm only high school graduate, but i havea lot of experience in terms of leadership.
    Anayway thanks for this blog.
    It gives me a lot of ideas.

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  35. Hi John. Some call centers accept high school graduates. Anyway, it never hurts to try to apply. :-)

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  36. Hi kuya Jerome! Does the achievement really have to put on resume? How about I didn't graduate with flying colors? Lol. Thanks for your answer :)

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  37. Hi. I am not sure what you are referring to but if its the work experience, this can be any experience like OJTs.

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  38. Waaa, I've been looking for a guide like this for ages! Very informative! Thank you so much, god bless you.

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  39. thank you for the very helpful tips.. it really helps me, and to all the call center agent aspirants.. god bless..

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  40. hello po please ano po yung refference? i do not have work experience yet please help!

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  41. A resume reference is someone who can verify the information you have provided in your resume and can provide information about your character. -resume.com

    You can put your teachers as reference. Just make sure to tell them about it.

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  42. sir just wanna ask what men should wear during a call center job interview and
    is it ok to put relatives as resume reference

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  43. Smart casual is recommended. Although casual is normally allowed. Some companies will require formal or business attire. It is better if you do not list down a relative as a reference.

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  44. thank you so much for your blog it helps me a lot to gain much more confidence .. thank you again , God Bless! :)

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  45. You're welcome. I'm happy I was able to help. :)

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  46. Hi sir.. I am a Bachelor of Secondary Education graduate and a graduate also with two vocational. courses in TESDA. but i didn't have yet with me my transcript and my diploma.it is in the province. but i have here with me my high school diploma and my certificate of competency and my NCII from TESDA. Is it okey po?

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  47. Hi Lovee. That really depends on the company but you can speak with the HR to give you more time to submit the TOR and diploma. Hope that helps. :)

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  48. hi! Sir. Jerome thank you so much for this blog, it's help me alot.

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  49. Hello po!! Thank you for this well informed blog , it's indeed a great help sir!
    Is it really necessary to attach any resume in that kind of resume? ,if it is can i indicate this blog as a reference po?
    Thank you and Godbless !

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  50. Hi Honeyyy. Yes it is necessary to cite job references in your resume unless you plan to furnish them in a separate document. Examples are your past supervisors or college professors. :)

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  51. Hi tomorrow is my interview. I am a fourth year student, am I going to say that I'm still studying? It's my dilemma, I want to say that "trust is really important, that's why I have the plan continuing my studies but I am adaptable and flexible" the interviewer always asked the question "have any plans, continuing your studies?" Should I sugarcoat? Should I lie? If the answer is yes? Hmmmm. Thank you so much for this blog. It helps me to make a very good resume for tomorrow.

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  52. I believe that you should answer the question truthfully. If you don't plan on continuing your studies right away, you can say that you do plan on continuing your studies but you don't see it happening in the near future. Hope this helps. :)

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  53. Hi Your blog is very helpful.Keep it up and more power!

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  54. Pano po kapag wala pang work experience? First time ko po kasing mag aapply.

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  55. Your educational background, OJTs, and achievements while in school would suffice. :-)

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  56. What Hobbies and Interests I should include in my resume? TIA to those who can help. :) Have a great day.

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  57. sir ask ko lang po kung optional or is a must to include reference po .?

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  58. It is necessary to cite job references in your resume unless you plan to furnish them in a separate document. Examples are your past supervisors or college professors. :)

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  59. Hi! Hopefully you would reply soon. I'll be having an interview tomorrow and I don't know what to write in my resume for this is my first ever interview for a job. I stopped school because of some financial problem, that's why I'm looking for a job. What do you think should I write in my resume in the education part? Thank you!

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  60. should i make/write my own abilities , ? or is it okay to copy what you have written in the sample ?
    #imconfussed

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  61. @anonymous You can write which school you attended and specify how many years/semester you had with that school. Hope this helps. :)

    @curious kiddo You should put down your own abilities in the resume. :)

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  62. hi. im a college graduate and was self employed for ten years after i work abroad. will there be a chance for me working in a call center? ive been discriminated all my life and i hope this time there would be someone who would trust me and would give me a second chance. thanks.

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    1. Of course! It would never hurt to apply for a call center job. :)

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  63. Good afternoon kuya Jerome. I am a fresh college graduate . I am willing to enter the world of call center job. Can I be part even if I haven't any experience ?

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    1. Hello Jinelyn. Yes, of course. Most call centers accept fresh college graduates even if you don't have any experience. :) Good luck!

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