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14 Call Center Interview Questions & Answers

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The call center industry is one of the fastest growing in the country these days. As recently as ten years ago, there were only a few call center agents and the word call center was hardly ever used in the country. Today, almost every family has at least one member working in the call center industry. The reason for this boom is partly economics. In the Philippines, low paying jobs are very notorious and while call centers set up shop here because of the low labor costs, Filipinos decide to work for the call center industry because it pays higher than average wages. Consider this: if you are an average worker with an entry level position, you probably are getting paid seven to ten thousand a month; meanwhile, an average employee in the call center industry with an entry level position will get around fifteen thousand pesos a month, plus free dental and health benefits (HMO). Call centers also will pay your SSS (Social Security), PAGIBIG (home building fund), and PhilHealth (health ins...
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Awakening the Sacred Voice Within

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In November of last year, I had the opportunity to attend a numismatic lecture at the Bangko Sentral ng Pilipinas (BSP). Since it was happening on the same day, I also decided to attend a concert at the Manila Cathedral. I arrived at the BSP several hours early so I could visit their museum as well. The BSP entrance closest to the museum is along Roxas Boulevard and is within walking distance from the Quirino LRT Station. The building that houses the museum is just a few meters away from Gate 6, which is also where they hold public events such as the numismatic lecture I attended. While modern and sleek, the BSP Museum was somewhat underwhelming. It does give visitors a general overview of the evolution of money in the Philippines, but I’ve seen more expansive and interesting collections from private individuals. What did impress me, however, was the staff. Everyone I encountered was very polite, courteous, and helpful. As far as precolonial gold is concerned, the Ayala Museum has, in...
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