14 Call Center Interview Questions & Answers

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The call center industry is one of the fastest growing in the country these days. As recently as ten years ago, there were only a few call center agents and the word call center was hardly ever used in the country. Today, almost every family has at least one member working in the call center industry. The reason for this boom is partly economics. In the Philippines, low paying jobs are very notorious and while call centers set up shop here because of the low labor costs, Filipinos decide to work for the call center industry because it pays higher than average wages. Consider this: if you are an average worker with an entry level position, you probably are getting paid seven to ten thousand a month; meanwhile, an average employee in the call center industry with an entry level position will get around fifteen thousand pesos a month, plus free dental and health benefits (HMO). Call centers also will pay your SSS (Social Security), PAGIBIG (home building fund), and PhilHealth (health ins...
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Why the CMEPA Law Isn’t Going to Cause a Bank Run

People are upset to find out that there is a 20% tax on the interest they earn from their savings accounts but they do not get upset when the central bank lowers interest rates which devalues the currency.

If you have savings accounts in digital banks or banks that do not have the same license but the same business model, you may have noticed a significant drop in the interest that you have been earning since 2024.

This is because the central bank dropped interest rates for the first time since 2020 last year.

A few days ago, I watched a video by a Filipino lawyer talking about a possible bank run because of the CMEPA law. 

It's absurd that people (and a lawyer at that!) would even entertain such an idea because as mentioned before, interest rates have been trending down since last year. 

In fact, money in banks has been going up.

If a certain time deposit account is earning 5% per annum TAX-FREE, the depositor now has to pay 20% on their earnings. This sounds like a lot but in reality, it is only equivalent to a 1% reduction on the net interest earned or 4% from 5% per annum. 

Since last year, interest rates on most digital banks (as well as non digital banks but operating as a digital bank) have already gone down 1 to 2 percent. So the idea of a bank run due to the CMEPA law is preposterous.

These are tumultuous and therefore emotional times, but people need to have clearer heads in order not to make poor financial decisions.

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