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Showing posts from February, 2007

14 Call Center Interview Questions & Answers

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The call center industry is one of the fastest growing in the country these days. As recently as ten years ago, there were only a few call center agents and the word call center was hardly ever used in the country. Today, almost every family has at least one member working in the call center industry. The reason for this boom is partly economics. In the Philippines, low paying jobs are very notorious and while call centers set up shop here because of the low labor costs, Filipinos decide to work for the call center industry because it pays higher than average wages. Consider this: if you are an average worker with an entry level position, you probably are getting paid seven to ten thousand a month; meanwhile, an average employee in the call center industry with an entry level position will get around fifteen thousand pesos a month, plus free dental and health benefits (HMO). Call centers also will pay your SSS (Social Security), PAGIBIG (home building fund), and PhilHealth (health ins...
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The Nerve...

I am furious, I am ballistic, I am ready to explode. It has been a bad day. I am suddenly inclined to voice out my grievances. Last Saturday, the teachers from Lit 102 or World literature organized a Greek fest. There were various contests within the event such as the Greek God and Goddess of the night, the best drama, and the best table preparation. I was absent in this event because of some personal reasons I would rather not disclose. A few weeks ago, the teacher explained to us that attendance to the Greek fest would merit us a grade not below 90 in the finals.She implied that attendance was not compulsory. As the days progressed, the class was divided among several groups such as the props and the food committee. I did not attend a single meeting/practice for the Greek fest. The reason was I did not feel that I would be of any assistance in the props committee which was the committee I chose to join. My dilemma begins when this Greek fest sort of catapulted itself to a highe...
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