14 Call Center Interview Questions & Answers

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The call center industry is one of the fastest growing in the country these days. As recently as ten years ago, there were only a few call center agents and the word call center was hardly ever used in the country. Today, almost every family has at least one member working in the call center industry. The reason for this boom is partly economics. In the Philippines, low paying jobs are very notorious and while call centers set up shop here because of the low labor costs, Filipinos decide to work for the call center industry because it pays higher than average wages. Consider this: if you are an average worker with an entry level position, you probably are getting paid seven to ten thousand a month; meanwhile, an average employee in the call center industry with an entry level position will get around fifteen thousand pesos a month, plus free dental and health benefits (HMO). Call centers also will pay your SSS (Social Security), PAGIBIG (home building fund), and PhilHealth (health ins...
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Miguel Mendoza in Pinoy Dream Academy!

Yes, you read right. Miguel Mendoza from Philippine Idol is now in Pinoy Dream Academy.

The idol hopeful was on the top 4 of Philippine Idol and was battered with a lot of criticisms over his ability as a singer.

Now, Miguel is in another reality talent show (and again ) with one of the judges from Philippine Idol, Ryan Cayabyab. It would be fascinating to watch what kind of interaction would take place between the two given their past.

Another thing to watch for would be whether Miguel Mendoza has already improved on his singing. In Philippine Idol, the judges kept on telling him that he is too young for the competition and his voice is not yet 'ready'. He is now 18, and we shall see whether the increase in his age would mean an increase in his singing prowess.

Pinoy Dream Academy airs every weekdays at 9:30 PM (now defunct).

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The call center industry is one of the fastest growing in the country these days. As recently as ten years ago, there were only a few call center agents and the word call center was hardly ever used in the country. Today, almost every family has at least one member working in the call center industry. The reason for this boom is partly economics. In the Philippines, low paying jobs are very notorious and while call centers set up shop here because of the low labor costs, Filipinos decide to work for the call center industry because it pays higher than average wages. Consider this: if you are an average worker with an entry level position, you probably are getting paid seven to ten thousand a month; meanwhile, an average employee in the call center industry with an entry level position will get around fifteen thousand pesos a month, plus free dental and health benefits (HMO). Call centers also will pay your SSS (Social Security), PAGIBIG (home building fund), and PhilHealth (health ins...
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