10 Last Minute Reminders for your Call Center Job Interview





Knowing how to answer common call center interview questions is never enough. The interviewer will not only be listening to your answers but would also be observing HOW you answer his/her questions. For this matter, it is important to keep in mind some behaviors that you need to exhibit and avoid.

Maintain Eye Contact

On top of the list of behaviors that one needs to exhibit is maintaining eye contact. Maintaining eye contact is a good way of showing self-confidence. Averting the eyes of your interviewer may give that person the impression that you're shy, unsure of what you're saying, or that you're lying. Remember that call centers are looking for assertive and competitive individuals. So if you're not any of that, it's good to at least look like you are. Mind over matter.

Maintain Good Posture

Maintaining a good posture is also a good practice that one should exhibit during a job interview. As with averting the eyes of the interviewer, slouching would make you look as if you're unconfident and timid. Do you ever see world leaders or powerful businessmen slouch? You get my point.


Smile

When the interviewer introduces him/herself, it is a very good idea to wear a warm smile on your face. A smile would defnitely make you comfortable and confident aside from making the interviewer feel at ease.

Talk Slow

When I say talk slow, I mean speak clearly. When you speak too fast, there is a huge tendency to mumble. If you have a nonneutral accent, enunciating is a very good way to make your accent neutral.

About hand gestures

While hand gestures are alright, be sure to minimize them. Excessive hand gestures can have the potential of making the interviewer uncomfortable, especially if you look as if you are debating with somebody. It can also make you look like you're unable to get your message across effectively, thus making the Interviewer think that you're inarticulate. If you're more comfortable using hand gestures, use them minimally.

Voice Level

Often, interviews are conducted in enclosed spaces. It is a good idea to tone your voice down if you are inside a small room (with the interviewer being the only other person inside). If you are a soft-spoken person, be sure to make your voice louder if you are in an open area.

Fillers
Instead of using the usual ummhs and uuuhhs, a good filler is a prolonged 'and' and 'then' (E-e-ennd, D-e-e-en). Silence is not so bad all the time. A two-second silence is definitely allowed.

Accent

While having an American accent is definitely a plus, you can still pass your call center job interview with a neutral accent. The best way to achieve a neutral accent is to talk slow and enunciate. Don't bother procuring an American accent, it would only make you look silly and desperate.

Absolutely NO Tagalog

If Tagalog is your first language, it is pretty hard to speak in straight English for a good fifteen minutes or so. It is inevitable that a Tagalog word may slip out of your mouth. When those instances occur, keep the Tagalog words at bay with all your might. Swallow them as you feel them coming out. Then continue as if nothing happened. If the worst happened and the Tagalog word did escape, carry on as well as if nothing happened. Pray to Jesus that the interviewer did not hear it.


Nervousness

It is vital for you not to be nervous when being interviewed. Nervousness would usually be common among those applicants who are dreading the outcome of the job interview because they would have to report to somebody (at home) of the results. If you don't have somebody at home waiting for the outcome of your job interview, then it is very possible to combat your nervousness. Just think that nobody ever needs to know that you failed. You can also keep this thought in mind when the butterflies set in: there are many call centers out there.

22 comments:

  1. Hi

    I read this post two times.

    I like it so much, please try to keep posting.

    Let me introduce other material that may be good for our community.

    Source: Call center interview questions

    Best regards
    Henry

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  2. thank for the info
    i appllied twice in a call center but i fail because of my nervousness, and my english is not good enough, buy still i`m not going to give up, this sites help me a lot.

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  3. Great, i love those tips Thanks to the blogger very much �� kuddos ��������

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  4. hi, can i stammerer work in a call center?

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  5. I believe so. You won't know until you'd try it. :-D

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  6. Very helpful indeed!
    Highly recommended for new applicants and for those trying to set foot on International accounts.
    Keep it up and God Bless

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  7. I loved it so much it's very informative!!-thank you

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  8. hi, thank you so much for the tips.
    i been applied in a call center 4times but i fail.. but i never discourage to apply because "fail" means first attempt in learning until i learn how to answer and what should i do. because of this tip. now i will do my best & making thick my to apply again...

    God bless.............

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  9. I am a first time Applicant at a Call center (I prefer not to mention the Company) without further knowledge on how to handle Job Interviews and even went through it without knowing any tips like this. But it's kinda stupendously impressive that most of what you have mentioned were fulfilled. The only disadvantage that the interviewer have noticed was my language full of intricacy. I left an impression of having a strong personality not willing to give up an argument unless the opponent only option is to concede. I kind feel of all discerning hesitation that I will be accepted though. Btw, this post is quite helpful now for those who aspire to be in such career.

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  10. woooahh! i just read those reminders that has been written above... and find it so helpfull! how i wish i notice about this blog so soon so that i could overcome the unexpected phone interview which i failed... well i wasn't prepared though... hehe and that was ok as it was my first interview ever... but i won't giving up 'till i completed my goal within stipulated time! God blessed and keep sharing some unsolicited advices and tips/techniques!

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  11. Thank you so much for this post! I think its very helpful!
    I already have a call center experience a year ago and I am currently looking for a job in the same industry.
    Your post refreshed my mind and reminded me to think "mind over matter".
    It also gave me additional confidence and lessened my fear of being interviewed again.
    Thanks again! :)

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  12. I had an unexpected phone interview a while ago, i think i passed it cause he said that i will be having a final interview tomorrow, what should i do? its my first time. my problem is i am not confident in English speaking, i have a hesitation in terms of the tenses of verb and the proper words to use. is it important in this industry or its okay as long as the idea is there?

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  13. Good luck on the final interview. Don't think too much about it. Just do your best. :-)

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  14. Thanks your pointers really helps a lot.. I just hope I won't say "po" at the end of my sentences during my interview.

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  15. I am preparing for my interview tomorrow. Hope i can do it. Thankyou for the tips ☺

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  16. it was a very helpful tips... ill be having my interview on monday... :)

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  17. God Bless! I find these tips so helpful .

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  18. thanks for the info, it helps me a lot. i applied to 4 call center company but i always failed. because of that i am discourage to apply again, but thanks to you it teaches me to pursue again nad never to give up. honestly i am not good in english grammar. i wish you also have free english lesson in this page for free even just basics.

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  19. I like the "Absolutely no Tagalog" part, I laughed my heart out. aside from being informative it has a silent humor. Well thanks anyway.

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  20. Thanks for this post, I am sharing it with my students who have their interviews in a call center this week. We only have to change Tagalog for Spanish, as we are in Guatemala.

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