If you wish to apply for a call center job (as in any other job), it is best to be ready for the interview. Being ready for the interview means having a ready answer for common call center interview questions. Having a ready answer does not mean blurting out a memorized answer but having an outline for what you are going to say. In call centers, interviewers like to see if you have a chain of thought. So it is important that you at least have an idea on what to say next and how to transition to those ideas. Minimal fillers (uhhms and uhhs) will do you much good.
Here are some common interview questions in call centers:
Call Center Common Interview Question 1: Tell me something about yourself that is not here in your resume
For this one, say something about your family. What does your parents
do, your siblings, and if you wish your extended family. Describe your
relationship to them. Follow that with your hobbies and interests. Make
sure that your hobbies are indeed interesting such as mountain climbing
(means you are determined and disciplined), and web designing (meaning
you are very computer literate). If you don't have any interesting
hobbies, then at least make your hobbies sound interesting (for example
instead of just saying 'reading', say that you are a voracious book
Call Center Common Interview Question 2: What is your idea of a call center?
This one is a bit difficult and kind of vague. When I was asked this
question, I answered that: My idea of a call center is that it's a
place wherein you assist people and try to help them solve their
problems for them. In a call center, you give quality customer
service...something to that effect.
***When asked what
is your idea of quality customer service. You may answer this: Quality customer
service is going out of your way to provide customer service. It is not
simply providing assistance according to what you are expected of. The
main idea of your answer here is going out of your way to help the
Call Center Common Interview Question 3: What makes you qualified to work in a call center?
This is the time to sell yourself. Basically you answer his question by enumerating your strengths. Qualities that are sought after in a call center applicant are good communication skills, people oriented, team player, flexible, and multi tasker.
Call Center Common Interview Question 4: What quality do you think you have which would make me not hire you?
This one is tricky and continues to boggle the minds of applicants.This question is actually
asking for your weakness.The key is to make your weakness appear as a strength.
Call Center Common Interview Question 5: How do you see yourself five years from now?
Never say that you see yourself having your own business. This would
mean that you would be leaving soon in case you get hired. You can say that you
see yourself still with the same company but a much higher post (if it is applicable to you).
Things to remember:
If you are an undergraduate, or you have a family, try to sound as if
these things won't become a hurdle to your call center career. Call
centers have high attrition rates, and interviewers are constantly
trying to look for people who won't leave after a few months.
- Always sound confident by trying to feel as if you don't really want the job.
- Never lie to the interviewer. You will get caught.
You guys can also read another article that I wrote (which might be of more help): 14 Most Common Call Center Interview Questions and Answers