If you are a fresh graduate in the Philippines and you wish to apply for a call center job (as in any other job), it is best to be ready for the interview. Being ready for the interview means having a ready answer for common call center interview questions. Having a ready answer does not mean blurting out a memorized answer but having an outline for what you are going to say. In call centers, interviewers like to see if you have a chain of thought. So it is important that you at least have an idea on what to say next and how to transition to those ideas. Minimal fillers (uhhms and uhhs) will do you much good.
Here are some call center interview questions that might be asked if you are a fresh graduate in the Philippines:
Call Center Interview Questions And Answers For Fresh graduates in the Philippines 1: Tell me something about yourself that is not here in your resume
For this one, say something about your family. What does your parents do, your siblings, and if you wish your extended family. Describe your relationship to them. Follow that with your hobbies and interests. Make sure that your hobbies are indeed interesting such as mountain climbing (means you are determined and disciplined), and web designing (meaning you are very computer literate). If you don't have any interesting hobbies, then at least make your hobbies sound interesting (for example instead of just saying 'reading', say that you are a voracious book reader).
Call Center Interview Questions And Answers For Fresh graduates in the Philippines 2: What is your idea of a call center?
This one is a bit difficult and kind of vague. When I was asked this question, I answered that: My idea of a call center is that it's a place wherein you assist people and try to help them solve their problems for them. In a call center, you give quality customer service...something to that effect.
***When asked what is your idea of quality customer service. You may answer this: Quality customer service is going out of your way to provide customer service. It is not simply providing assistance according to what you are expected of. The main idea of your answer here is going out of your way to help the customer.
Call Center Interview Questions And Answers For Fresh graduates in the Philippines 3: What makes you qualified to work in a call center?
Call Center Interview Questions And Answers For Fresh graduates in the Philippines 4: What quality do you think you have which would make me not hire you?
This one is tricky and continues to boggle the minds of applicants.This question is actually asking for your weakness.The key is to make your weakness appear as a strength.
Call Center Interview Questions And Answers For Fresh graduates in the Philippines 5: How do you see yourself five years from now?
Never say that you see yourself having your own business. This would mean that you would be leaving soon in case you get hired. You can say that you see yourself still with the same company but a much higher post (if it is applicable to you).
Things to remember for fresh graduates preparing for a call center interview:
- If you are an undergraduate, or you have a family, try to sound as if these things won't become a hurdle to your call center career. Call centers have high attrition rates, and interviewers are constantly trying to look for people who won't leave after a few months.
- Always sound confident by trying to feel as if you don't really want the job.
- Never lie to the interviewer. You will get caught.
You guys can also read another article that I wrote (which might be of more help): 14 Most Common Call Center Interview Questions and Answers